Bob M.
Great product
I needed a small diameter coupler to fit recessed grease zeros on my loader and these were just what I needed
Excellent
Based on 50 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Macnaught Pty Ltd, is a privately owned Sydney, Australia based corporation. Established in 1948, Macnaught has been designing and manufacturing industrial grade Positive Displacement Oval Gear Flow Meters, Retracta Hose Reels and Grease / Oil / Fuel Fluid Handling Products for the agriculture, automotive, chemical, industrial, general process, marine, mining, OEM and transport industries.Established in Tampa FL since 1989, our location stocks MX and M Series Meters and Meter parts along with a healthy Inventory of Grease, Oil & Fuel fluid transfer pumps, Retracta Hose Reels and dispensing items.
Macnaught USA (macnaughtusa.com) has 50 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
50 approved reviews, newest moderated first
Bob M.
I needed a small diameter coupler to fit recessed grease zeros on my loader and these were just what I needed
Danny F.
This item was delivered in about 10 days and it seems well built. I installed it in about 10 minutes and in spite of others saying the pressure was low, I did not have any issues with reduced pressure with this set up.
Reply from Macnaught USAOct 3, 2022
Thanks Danny, we appreciate the feedback.
Kevin M.
Excellent products and customer service. Highly recommend!
Reply from Macnaught USAOct 3, 2022
Thank you Kevin, we appreciate your business.
Wojciech R.
Product is sturdy but the unit will not retract the entire hose but instead it gets stuck towards the end about 10 ft out. Not what I expected for $250
Reply from Macnaught USAOct 3, 2022
We suggest you remove all the water from the hose before retracting, it helps to wind the hose in.
Doug
Item showed up fine after a three month wait.
Reply from Macnaught USAAug 9, 2022
Doug we are sorry for the delay. The container shipment from Australia was delayed and our inventory was not available for 90 days. We assure this issue has been resolved and ordering is back on track.
David E.
Great product! Super easy to install. Works just like it should.
GardenGuy
Beware, there are no screws to mount hose reels. The customer support from Ed out of the Florida office was non existent. One reply I got was they never plan on including screws, and they are a top manufacturer worldwide so they don’t need to supply screws. If you have ever called Chewy or Amazon for support, Macnaught is the opposite. Edit After Reply: It does not show there are no screws on the website when you buy. Kind of pointless for it to be in the instruction manual as you would already have purchased the product. For a $250 reel you should have all the parts. That means screws for standard installations. Most people probably aren’t mounting garden house to metal but even so, why not include all parts? Now the reel is sitting outside on the floor until I can make time to go to hardware store. Plus it doesn’t say what size is needed, so I have to do a lot of figuring out. Might be best if we just return it, there are tons of these type reels on the market, but yours is literally the most expensive out there that I found, and it’s missing screws.
Reply from Macnaught USAAug 5, 2022
GardenGuy, We apologize for the misunderstanding. The reason we do not supply mounting screws for the Garden Reel Bracket, is that everyone has different mounting requirements. Some are mounting to wood, some to concrete, some to metal, etc. We decided not to include any mounting screws because of this. We don't want to include screws for the wrong mounting situation. The mounting screws are very inexpensive from your local hardware store to fit your unique mounting requirements. We have also included this notation in the product specifications that the screws are not included.
Matthew D.
Customer service representative was knowledgeable and she took the time to help determine what part I needed. I received the part and my pump is fully functional again.
Reply from Macnaught USAAug 5, 2022
Matthew, we appreciate the feedback and are glad you got your pump back up and running.