Macro Mediterranean Holistic Meal DeliveryReviews of macro-mediterranean.com

Reply from Macro Mediterranean Holistic Meal DeliveryJun 13, 2018

I am so sorry you were disappointed with the meals and appreciate your taking the time to leave us your feedback. I do wish you would have reached out to us when you received your meals and we could have helped with some of these issues. We take customer service very seriously and try to work with any client who gets in touch with us with the goal of helping them have the best experience possible with our service. Nutrition information for all our meals is located in the "Our Menu" section of our website and also on myfitnesspal.com and their corresponding mobile apps, (a feature used by many of our clients to track their nutrition information). We have developed recipes with the goal of providing as much variety as possible and have 5 menus that rotate within each season and a new set of 5 menus each new season. Being a fresh meal delivery service and a small company we are able to prepare 8 main dishes per week plus all the sides, breakfasts, desserts, etc.. Since we must prepare everything in a short period of time, this is a tradeoff with our company to be able to have meals prepared fresh before they are shipped to you to maximize their nutritional content. Frozen services can sometimes offer variety beyond this because they can do large productions of a single dish and then have those meals frozen for months until they sell out of them. In our case,​ if you order a program with only fresh meals and you order more than 8 meals there will be some repetition and this is indicated in the description of the program prior to purchasing. We do have a continually changing inventory of frozen meals available as well that some clients use to avoid repetition by supplementing the fresh meals. However, most clients find the level of variety we provide is sufficient, especially since when ordering over multiple weeks individual menus are only prepared 2 or 3 times per year. We have spent over 20 years developing meals with the goal of making them enjoyable while adhering to strict principles of healthy eating based on the combination of traditional cuisines with Macrobiotics and a Whole-Foods Plant-Based diet. We have tried to create something for all palates, but know that for some people this way of eating is completely different from what they are used to and may just not be for them. We are always happy to work with clients to try and customize a menu based on what dishes they think will work better for them. We have also consciously made the decision to never require a subscription for our service so new clients can just try a week without any further commitment. Please feel free to reach out to us directly if you think we can be of help.

Reply from Macro Mediterranean Holistic Meal DeliveryJun 2, 2017

Dear Fiona, Thank you very much for sharing your opinion. I have gone back through our emails and was unable to find the complaint email you mention you sent directly to us. We are generally very responsive with all customer communications both positive and negative so I am sorry you did not get a response. It was not out of lack of care as we take customer service very seriously. I am also sorry you did not enjoy the meals. We have worked very hard over the years to try and create recipes that appeal to most people. We eat these meals ourselves as they are recipes originally created to feed our family and our son. Unfortunately we have learned over the years that we cannot please every palate and do occasionally get complaints that food is either too bland or has too much seasoning based on personal preferences. This is why we never require any commitment more than a single week's order so people have the opportunity to try the meals and decide if they are right for them. I do remember the mixup with your order because I dealt with it personally as it is the first time in all our years of service that two shipping labels got switched and so orders were switched. When we talked on the phone we discussed different options but since the order sent to you in error had significantly more food than the order you had placed and there were enough dishes that fit with your menu requirements (we went through them together on the phone), so we offered you the additional items in that order in compensation for the error, which you thought was a fair solution. I appreciate your feedback and am sorry your experience with us was not what you expected. If you would like to contact me personally by phone I am available and happy to discuss this further with you and can see if there is anything we can do to resolve your negative experience. Kindly, Jeremy