Excellent
Based on 281 reviews
Mageworx5.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Mageworx is an experienced and creative Magento extensions & Shopify apps developer, eCommerce solutions and services provider. Being Magento partner, Mageworx cooperates with 50K+ successful Magento & Shopify store owners worldwide.
Mageworx (mageworx.com) has 281 customer reviews on Folks Told, with an average rating of 5.0 out of 5.
Showing 5 reviews with 4 stars · Clear filters
Ryan
Great help, the software is slightly limiting. However, Artur was able to navigate me through all that was possible.
Reply from MageworxJul 17, 2024
Hi Ryan, Thank you for your feedback! We're glad to hear that Artur was able to assist you effectively. We're always working to improve our extensions, and your input is invaluable. If there's anything specific you'd like to see enhanced, please let us know. We're here to help!
Hans de W.
Very happy with their solutions. Quick reply when i needed support.
Reply from MageworxJan 24, 2024
Hi Hans, Thank you for your review! We're thrilled to know you're satisfied with our solutions and support speed. Your happiness is our top priority. If you need further assistance, we're just a message away!
Martin Widmer, Z.
Update 05.12.2023: the company has reached out to us and we were able to achieve an adequate solution. It seems the problem mainly arose from the person communication with us not having an overview over the issue. Thanks to good communcation now I am able to add 2 more stars. I hope that we can work together on this level in the future. Best regards, Martin Original review: In my company we bought a Magento 2 component from this company. We had problems with the component. We tracked the problem to a bug in the component and we reported it to Mageworx. Our bug report was not welcome. We had to insist that it was a bug and then the developers at Mageworx recognized the bug and provided a fix. The fix introduced a new bug which we also analyzed and tracked down, documented and again reported to Mageworx. Again the response was not welcoming. The development team recognized also the 2nd bug and provided a 2nd fix which finally did the job as a final solution. We spent many hours tracking down these two bugs and even providing the correct solution for them. But the company did not compensate us in any way, instead they asked us for a "favor", that is to write a review here. So that is the review that they asked for. We are using the Mageworx components with mixed feelings. It works well but the behavior of the company appears at least questionable and definitely not what you expect when you buy software from a professional company. Best regards, Martin
Reply from MageworxDec 5, 2023
Dear Martin, First and foremost, I want to express my sincerest apologies for the experience you had with our company and our Magento 2 component. At Mageworx, we value honesty and transparency, which is why we encourage all our customers to share their true experiences, whether positive or negative. Your feedback is not only welcome but essential in helping us understand where we need to improve. After reviewing the email correspondence regarding your ticket, it’s clear to me that our response and handling of the situation did not align with the high standards of support and professionalism that Mageworx strives to uphold. I have personally addressed this with our team to ensure we learn from this and prevent similar occurrences in the future. To express our gratitude for your valuable input and effort in identifying and reporting these issues, I have sent you a special offer via email. Please refer to the email for more information and instructions on how to avail this offer. Additionally, if you have any future questions or concerns, please feel free to contact me directly. The contact details have been provided in the email I sent you. Rest assured, your satisfaction and trust in our products and services are of utmost importance to us, and we are committed to using your feedback to enhance our processes and customer experience. Thank you for your honesty and for giving us the opportunity to make this right. Best regards, Vitali CEO, Mageworx
Anant P.
Getting quick support. And quick solution.
Reply from MageworxSep 18, 2023
Thank you for your positive feedback! We're delighted to hear that you received prompt support and solutions. We strive to provide the best service to our customers. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Have a great day!
Jörg L.
Mageworx apologized and we got a Module at nc. They installed it and we got it to work.Anyhow some of the Setting and Cart views make no real sense at least not for EU customers. We had some issues in Checkout which we still look into it, but it seems to be compatibility problem with Land of Coder extensions. As I understand from Mageworx, this would be a paid serice to make it compatible. This is definatly different to other companies, which do that for free. ------------------------- Module did not work but the best thing was that they was looking to a failure in a Module which was not even installed yet (and we clearly stated which module did not work), than we was forced to remove the Module, as they was thinking we had no open order. They are stupid enough, not to look to open orders and than they just refunded the order. I never ever had this kind of behavior. ---------------- After clarification, the Modules works OK, even if I would do it it in a slightly different way. The bad part is, that it is nit compatible with the Mirasvit Reward Module and we would need to pay for it to get it to work, which basically would be gone after each Update I guess
Reply from MageworxDec 24, 2021
Hello Jörg, First please accept our apology for this bad experience with our company. I reviewed your tickets and, indeed, our support team hasn’t checked your new order, in which you re-purchased the modules after the first refund. That’s why our team asked you if you need our help with the extension removal because the first order was refunded. The second refund was processed after you asked our team to remove the re-purchased modules due to this case. Our team mistakenly thought that it initiated the refund process. We always process the refund requests with high priority, because we offer unconditional, “no questions ask” refunds. That’s why your last order was refunded right after your request to remove the modules. However, definitely, it’s our fault in the first place. We apologize for this problem once again.
