Poor
Based on 202 reviews
Magical Vegas2.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to Magical Vegas Baby! Our Mega-Online Casino never sleeps, we are open 24/7 serving you with a larger than life online gaming entertainment! Magical Vegas is all about the superlatives - our site hosts the hottest online slots, adrenaline-racing live casino games, and table and card games from industry-leading providers including NetEnt, Novamatic, Microgaming and Scientific Games all in the palm of your hand! We’ll spoil you with a welcome bundle to get your heart racing! Our players' satisfaction is what matters to us! That’s why we have a special loyalty program in place for our regular players. Expect to be rewarded for your loyalty with the best loyalty perks. Our players are pampered with special promotions, bonuses, events and gifts.Magical Vegas is licensed and regulated in Great Britain by the Gambling Commission under account number 57924 for GB customers playing on our online sites. For customers outside of Great Britain, we are licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commission under license numbers RGL 133 and RGL 134.
Magical Vegas (magicalvegas.com) has 202 customer reviews on Folks Told, with an average rating of 2.3 out of 5.
202 approved reviews, newest moderated first
CAROLYN S.
Great customer service, a pleasure, most helpful
Reply from Magical VegasNov 21, 2018
Dear User, Thank you for taking the time to write us your thoughts. While we are happy to read from you, we are really eager to know more. What is it that makes you as happy? The service? The games? The promotions? The people? Do let us know. PS: Our secret goal is to make your experience even more beautiful! Magical Vegas Team
John M.
Nothing magical about this site false advertising and got more chance of winning lottery every time you put it on. Like how they respond to good reviews but don't respond to bad reviews probably getting their own staff to put good reviews. An absolute joke stay well clear they are Thiefs.
Reply from Magical VegasNov 15, 2018
Dear Member, Thank you for writing us your thoughts. While we’re a site regulated and licensed by the Government of the UK, we would like you to be reassured that we take part in no way in any false advertising. Though, we do understand that never winning takes all the fun away from gambling. But then again, we will reiterate that, coming back to the fact of being licenced by the Government, the very nature of the games we provide is all based on luck, on which we barely have any control. We’re sorry to read about your unpleasant experience with the site and should there be anything we could help you with, you’re more than welcome to speak to our Live Chat team. Magical Vegas Team
Blake K.
enjoiy my time on this site. Nice choice of games and the service is good too. Keep up the work guys,
Reply from Magical VegasSep 14, 2018
Dear Member, Thank you for writing us your words. Reading from you brings us as much joy as having you in our midst does. Do let us know what you like best on the site, apart from the games! Have you tried our Exclusive games? And Lady Luck Deluxe? If not, you definitely should! And let us also know how you feel about our Promotions. Would there be anything you want to see next? Looking forward to speak to you on Support soon! Magical Vegas Team
Ian B.
The first time I played I didn't accept any bonus because I know the wagering requirements are usually high. I lost approx £400. No wins really at all. The second time I went on hesitantly and won over £500. It was pretty much throwing money at me. Went on again and won over another £500. Downsides is the long wait for withdrawals such as the 36 hours pending and not going into paypal account at the weekend. Sometimes games pay out well other times nothing at all. Seems to be from one extreme to the next for me. Alright site.
Reply from Magical VegasAug 24, 2018
Dear Member, We thank you for taking the time to write us your thoughts. Reason that we do understand that not everyone wants to have his winnings bound by terms and conditions of bonuses, even though the pool of people wanting bonus is a significant one, we have made it a must to leave bonuses optional. And as you might have experienced, winning solely depends on luck and unpredictable as it is, it could strike any time. When it comes to withdrawing of funds, we would like you to be assured that we have put the pending time in place only due to popular demand; we do have a pool of members who like to reverse bits and pieces of their withdrawal, in the optic of increasing their chances of withdrawing more. Though, now that we understand that you’re not a fan of this feature, we would invite you to contact us when withdrawing so we can provide you with a workaround. We hope to see you winning even bigger soon. Magical Vegas Team
Craig
Deposited £874 playing online games. Didn't win a thing. Not even a bonus, even at a £1 stake. Suppose its my own fault playing that amount but surely there would be some sort of bonus or half decent win... But f#@k all.
Reply from Magical VegasJul 19, 2018
Hello Craig, As much as we’re happy to have you in our midst, we are sorry to hear about your bad experience on Magical Vegas. It’s true and completely comprehensible that not winning strips away the fun from playing, nonetheless, we will reiterate that the intrinsic nature of the games we provide is based on pure luck, and while we barely have any control on luck, unpredictable as it is, it could be back any time. There is not much we are able to do when it comes to luck, but we do make our very best to provide a boost from time to time, by offering bonuses and organizing competitions. We would be very happy to speak to you, Craig. Simply drop us a word on Live Chat and we’ll find out the best possible offer to make you happy. Magical Vegas Team
Julian
First off I made a deposit and then couldn’t access the site for 3hrs but overlooked that as technical faults happen. Anyway won a small amount and decided to cash out well that was Saturday it’s now Tuesday and still pending. No confirmation email or Acknowledgement whatsoever. Never had any online casino take this long before. I won’t be using them again.
Reply from Magical VegasJun 13, 2018
Hello Julian, Thank you for writing us your feedback. Julian, as a company, we keep on improving ourselves and when it comes to the site itself, the only way is by running updates and this unfortunately involves in putting the site offline for a certain period. We are guessing this is exactly what you experienced. When it comes to banking on the site, alike other banking services, our Finance Team does not operate during the weekends, meaning that should you request for a withdrawal during the weekend, your request reaches Finance the following Monday. Should there be anything at all pertaining to your withdrawal, kindly drop us a line. We will be glad to assist you. Magical Vegas Team
Gazmatronic 'Reborn' C.
Curtis ma man!!! "I spoke to Curtis (My Top Advisor) earlier and wanted to say how much of a Legend he is!.....Dude is always upbeat and very professional in chat :-) Keep doing a cracking job Curtis!! And for the record sorry i didnt wish you a happy birthday sooner! Stay safe bro n natter Thursday! #TeamCurtis
Reply from Magical VegasJun 13, 2018
Hello Gary, Reading your review as well as having you in our midst brings us immense pleasure. As you have experienced, the Service team is an amazingly trained army demonstrating a perfect balance between friendliness and the ability to deal with queries in the most proficient fashion. As much as we’re happy about our people, we take pride in the service and the games we provide; we have over 300 trending games you will enjoy. And again, the safety, security, and fair treatment of our players is fundamental to Spin and Win casino, and we always encourage Responsible Gaming. If you have any questions or concerns our dedicated Support team are available 24/7 – just drop us a line, or open a Live Chat. We invite you to share the joy with your friends and family; we will be happy to have them all around. Magical Vegas Team
Luke H.
Same as the rest of the reviews. They use the bonus system to 'scam' you out of your money. Of course it is not a literal scam, however even reading through all of the terms and conditions doesn't help with this site. They put a maximum withdrawable of £50 on the 20 spins bonus. Which I, and I'm sure everyone else, would take as the most you can withdraw from any bonus winnings generated from the free spins. Anyway, I won around £5 from the free spins and from that won £180, but continued as the wagering requirement was 25x. Upon reaching this I still had £120, but knew I could only withdraw £50 of this so pressed for another spin. It glitched and my money went down to £10!! I complained, stating the terms and conditions said the withdrawable amount was £50, with not one mention of £10 anywhere. This was there BS excuse: We would like to clarify that as per the registration, it indeed states as quoted, that ‘A maximum withdrawable amount of £50 applies to the bonus winnings generated from Free Spins. Any excess amount will be declared null and void.’ We will take this opportunity to shed some light that maximum convertible amount is not the same as maximum withdrawable amount. From the bonus itself, the maximum amount that will convert to real balance upon fulfilment of wagering requirements is £10. However, players can churn this real balance of £10 and keep on wagering with it up to £50 and withdraw the latter, hence where the term ‘maximum withdrawable amount’ comes to light. JOKE OF A WEBSITE AVOID!!!!!!!!!!!
