MagzterReviews of magzter.com

Eventually problem resolved satisfactorily. However,was a bit alarmed that Magzter had to ask me to send them copies of info they had sent me(invoices etc) to solve problem. A “technical glitch” was blamed. (People very courteous,by the way

Changed my subscription to auto payment cancelled. today they have taken £49.99 from google pay. If you want easy life don't use Magzter. The product is good very poor account services. Update Magzter have given full refund and cancelled subscription so happy.

It seems that the payment did not go through and it did return to a/c . I’ve edited my review based on the same. However ten plus days to confirm that is really not an ideal practice if you ask me. I might try it for one month and see if it works out. Will post review then.

I was fool enough to pay for the Gold annual subscription. But guess what? I have the invoice, money has been deducted from my account, but no access. When I try to open a magazine, it asks me to buy a Gold membership. And if I check purchases, it shows I'm active till next year. I tried adding myself as a family member, and it says 'Already a Gold User'. Ha! Forget malfunctioning apps. Does not let me access through the website either. The 'contact us' page is a loop. You click help, it asks you to choose an option. You choose the correct option, it takes you back to the start of the whole process. Emailed Customer Support. Received an auto response that they will respond in 24-36 hours. Right. Will see. I'm of course mad at myself for shelling out so much money for the whole year. Should've gone for the month. That way I would've made a much smaller loss. Malfunctioning, poorly designed website. Completely un-transparent system. And I guess their software must be pathetic too if it can process payment, generate an invoice, and yet not activate the subscription. After hundreds of seamless, online transactions over the years, I am extremely irritated by this encounter with a supposedly leading brand. Definitely not recommending it to anyone. Update: My subscription got activated after the email to customer support. So they did respond within 36 hours. Adding 2 stars for the customer support.

I wished I had read this site before signing up for the free trial. I signed up and saw that you don't get to read the full magazine until you actually pay for the paid subscriptions. You only get to preview like 3 pages of the magazine. Do not really understand what Im "trialing" since that is the case. I already sent an email to their "Support Team" to cancel my trial before the auto renewal kicks in but looks like based on these other reviews they are not responsive and still remain to charge you after you cancel the trial. They just send a generic ass reply that a ticket was created and that I should hear from someone within 72 hours. **Updated review: Support Team did get back to me right away about canceling my trial. I just hope that I do not get billed despite that. I gave it 2 more stars for the fast response. However, I still do not think that the trial was very good since you still have to pay in order to read the magazines in full. I stand by not signing up for the free trial. Feel free to subscribe to the pay subscription at your own risk. And I hate that you can't cancel the trial subscription on their site. Not very user friendly.

I signed up for a free trial and cancelled on the same day, using the process they have laid out on this very site. They charged me £9.99 anyway. I contacted, them and they say they've fixed it. I've also instructed my bank to block future payments. I'm happy they acted to sort this problem out, but it shouldn't have happened in the first place.

I saw this free trial of yours at your website for Magzter Gold and availed it sometime in October 2020 for me to be able to download a full copy of a local newspaper. In my understanding, it is supposed to be free - no charges in other words. I also cancelled the subscription on the same day. However, it turns out that I was charged $9.99 in November and for this month upon seeing my credit card bill. That's $20 for something I was made to believe was free of charge and that's terribly disappointing of you. I'm not from the US but I perfectly understand the word FREE. I sent you guys an email and I am expecting full rectification of my grievances. Update: Magzter informed me on the resolution of my complaint within 48 hours from the date of my first email. Waiting for my next bank statement to see the refund from Magzter. Upgraded to two stars for the quick response. I will upgrade it further to three stars once full correction is conplete. Update: Upgraded to three stars for the impressive customer support. Complaint is resolved.

As off 05 November 2020 my newspapers do not update to the latest editions.