MalaysiaairlinesReviews of malaysiaairlines.com

Η εταιρεία είναι απαράδεκτη και στα ωραία του απατεώνα . Προσπαθούσα μέσα από το σάιτ να αγοράσω βαλίτσα και ήταν παρά πολύ δύσκολο . Όταν αγόρασα έκανα την επιλογή Δελχι Σίδνεϊ και πλήρωσα όσα χρήματα μου ζητούσαν τα οποία δεν ήταν και λίγα. Μπαίνοντας να δω αν έχει γίνει τσεκ ιν στην βαλίτσα έχει γίνει μόνο για την διαδρομή Δελχι Κουάλα Λουμπούρ και όχι για το Σίδνεϊ όπως έγραφε το σάιτ . Από συζήτηση στο messenger τώρα μου ζητάνε να πληρώσω με το κιλό την υπόλοιπη διαδρομή το οποίο είναι υπέρογκο ποσό. Δεν έχω αυτά τα χρήματα αυτή την στιγμή , Επίσης κάθε λίγο καλπάζουν την ώρα της πτήσης ευτυχώς στέλνουν μαιλ για αυτό .

No one answers the phone in the UK.. despite the recorded messages saying "we are committed to providing an exceptional customer service experience"

Decent airline, in-flight meals and seating space could be improved

This is my first ever review...they are beyond terrible. 3 different Customer Service Agents hungup on me when I asked to speak to a Manager. They charged me £178.50 for a 5KG bag from London to Bali. 5KG! That's less than the weight of a laptop, completely insane and refused to give me a refund. When asked the cost of a 15KG bag which is the standard, I was quoted with a £470 price tag by their Agent. I know airlines hike up prices, but that is astronomical. The service was terrible, the worst I've ever experienced. Slow, uneducated, rude, hanging up on me. If you take one thing from this review, spend the money on a better airline provider. Don't make the mistake I did. I'll be taking 1 pair of shorts for a month long trip as a result.

UPDATE. Finally! After 6 weeks, lots of calls to Malaysia, masses of emails because I was lucky enough to know their customer service email address, I received back MY money. Pretty awful experience tbh and I'm not sure I would fly internationally with Malaysia Airlines again. What a contrast with, say, Cathay Pacific whose customer services are excellent. Malaysia Customer Services emails: daphneefascendra.gunasekaran AT malaysiaairlines DOT com khalisanajihaa.muhamadhalmi AT malaysiaairlines DOT com customer AT malaysiaairlines DOT com >>> I used to quite enjoy flying with MH but they are sinking into a dreadful company. I had to cancel a flight and was due a large refund, which they say they processed, but it's missing. Trying to get hold of them is almost impossible. Customer Services never answer the phone, nor do they answer emails or online submissions.

Never book with this airline. More than 2 yrs ago I booked a flight through Gotogate - The flight was cancelled by the airline and they have not provided a refund. I have contacted them may times and each time I have been blocked by them saying they were investigating and they would reply within 48hrs. They keep saying I must go through Gotogate. Gotogate say it is the airlines responsibility. Not once have they phoned me back despite saying they would. Now they are saying I can have the taxes for the flight but not the airfare. How can I be liable for a flight that was cancelled by the airline? I think Malaysia airlines are not to be trusted and are not supportive of their customers although they are very ready to take your money. Please boycott them

I am writing to express my utmost disappointment in the quality of service provided by Malaysia Airlines, an airline I have frequently patronized in the past. Regrettably, my recent experiences have led me to conclude that the airline has regressed significantly, to the extent that I consider it the worst airline I have ever traveled with. My long-standing association with Malaysia Airlines has been marred by a series of distressing incidents since the onset of the covid pandemic. The concerns raised below encapsulate a range of issues, each of which further erodes my confidence in the airline's ability to deliver on its promises. Pricing Inaccuracy: It has come to my attention that Malaysia Airlines' website and mobile app consistently display inaccurate pricing for various services. This not only raises questions about the airline's transparency but also creates an environment that appears designed to deceive customers and extract more funds from them. Customer Service Responsiveness: My attempts to seek clarification and resolution through email channels have proven futile, as I have received no response from the customer service team. This lack of responsiveness not only violates basic customer service standards but also leaves me feeling utterly disregarded. Unprofessional Call Center Service: In contrast to the silent email responses, my interactions with the call center agents have been far from satisfactory. The unprofessional and unhelpful conduct exhibited during these exchanges only compounds my concerns. Questionable Pricing Practices: My suspicion that the airline is deliberately misleading customers deepens as I observe irregularities in the pricing display of additional services. It is disheartening to consider that Malaysia Airlines may be engaging in practices aimed at siphoning more money from passengers. Functional Website Issues: The functionality of the company website is fraught with issues, further exacerbating the overall negative experience. Navigating the site has become an arduous task, detracting from the convenience one should expect. Deteriorating Meal Quality: The quality of in-flight meal replacements has reached a level I can only describe as abysmal. The deterioration in food quality reflects poorly on the airline and its commitment to passenger satisfaction. For those traveling passengers, please expect dry bread, aged apple and peanuts to be served instead of hot meals. Subpar Flight Attendant Service: My experience with flight attendants has left much to be desired, particularly in relation to the distribution of basic amenities such as blankets and headphones. Such lapses in service standards are inexcusable. I humbly request that Malaysia Airlines thoroughly investigate these concerns, rectify the issues identified, and take concrete steps to restore its commitment to passenger satisfaction and transparency.

I booked a hotel and flight package from KL to Phnom Penh and when I arrived in Phnom Penh the hotel was closed for renovation. Nobody from MH contacted me to inform me that the hotel was closed. And worse, they automatically booked me in a backpackers hostel! I paid for a 4 star hotel!! What an absolute JOKE. Avoid this company like the plague