Ta-Tanisha
Do not purchase from Mann Lake
Do not purchase from Mann Lake. They have no concern regarding the quality of bees that are delivered. They just want your money. I purchased two packages of Italian bees. After three days, the queen was alive but one package was 90% dead. The second package thrived. Both packages were in the same environment and have been treated the same. The first two times I called, I had to leave a message. The third time I called, I finally got a real person on the phone. This person was a very strict/stern person on the other end, who was over talking me, and was not willing to listen to my concern or address it in anyway. I learned that all they care about is a quick money grab otherwise they’re not concerned about the health of the bees or the satisfaction of their customers. I will never order from Mann Lake again.
Reply from Mann Lake Bee & Ag SupplyMay 9, 2025
We’re truly sorry to hear that your experience with Mann Lake fell short of your expectations, and we appreciate you taking the time to share your feedback. We understand how upsetting it must have been to receive a package of bees where one colony did not thrive. It’s never our intention to leave a customer feeling unheard or dismissed, and we sincerely apologize if any part of your interaction with our team made you feel that way. That is absolutely not how we aim to treat our customers, and we’re happy to address that internally. Regarding your concern, our policy does state that Mann Lake guarantees, through shipping insurance, that package bees will arrive alive with no more than 1½ inches of dead bees (when spread evenly across the bottom of the package), and that each package includes a fertile queen. However, we do not guarantee the long-term establishment or productivity of the hive once the bees are in the customer's possession, as many environmental and management factors are beyond our control. That said, we are always open to discussing any concerns further and welcome the opportunity to make things right when possible. If you would be willing to speak with us again, we kindly ask that you call and request to speak with Stephanie H. directly. We would truly value the chance to better understand your experience and work toward a more positive resolution. Thank you again for your feedback. We are continuously striving to improve and are sorry that we did not meet your expectations this time.