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MAP Communications Reviews | Read Customer Reviews of mapcommunications.com

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MAP Communications

MAP CommunicationsReviews of mapcommunications.com

Sales & Marketing
555 Belaire Ave Floor 6, Chesapeake, Virginia

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4.3

Great

Based on 91 reviews

MAP Communications4.3

Reviews91 About Contact

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Rating breakdown

5 star80%
4 star1%
3 star3%
2 star3%
1 star12%

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What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About MAP Communications

We are an employee-owned, US-based provider of 24 hour telephone answering services, virtual receptionist services, and customized call center solutions. Businesses large and small in many different industries across North America trust MAP to professionally handle their phone calls and provide stellar customer interactions. We have been dedicated to call center excellence since 1990, and we operate on proprietary call handling technology so that we can create customized phone answering service plans for each client. Our virtual receptionist services are available 24/7/365 to ensure callers always have a friendly, helpful representative to speak with. As an employee-owned company, our success is directly related to the success of our clients, which is why we are 100% committed to the customer service experience.Get a Free TrialRequest InformationLearn About Our Services

MAP Communications (mapcommunications.com) has 91 customer reviews on Folks Told, with an average rating of 4.3 out of 5.

Also known as: mapcommunications.com
Website: mapcommunications.com
Category: Sales & Marketing
Location: Chesapeake, Virginia
Listed on Folks Told: 2026

Contact & location

(888) 252-6555
mapcommunications.com
555 Belaire Ave Floor 6Chesapeake, VA 23320

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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
This company cannot pay to remove reviews or change its score.
The company replied to 98% of reviews.
Most recent review: September 2026.

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MAP Communications reviews

91 approved reviews, newest moderated first

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customer
Feb 13, 2024
Company was not honest
Company was not honest about the monthly charges and we have not received even the thought of a new job coming though. All we have received is junk calls that were supposed to be filtered out. Very unsatisfied.
Reply from MAP CommunicationsMar 8, 2024
Thank you for sharing your concerns, we would appreciate the opportunity for discussion. We pride ourselves on being a transparent partner. There are solutions to assist with streamlining junk calls. Please reach out so we can support you in resolving these issues.
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Chris M.
Feb 10, 2024
The MAP team has truly impressed us…
The MAP team has truly impressed us with their exceptional professionalism and extensive experience. Their ability to engage in meaningful conversations with our customers is remarkable, consistently resulting in delightful experiences. Highly recommended for their dedication to excellence.
Reply from MAP CommunicationsMar 7, 2024
Thank you for choosing us, we're so happy to hear that you're experience has been so great!
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Don O.
Feb 9, 2024
Working with MAP Communications has…Been easy and smooth
Working with MAP Communications has been a fabulous experience. Our salesperson Mindy was efficient, courteous, knowledgeable and a pleasure to work with. She too the time to patiently answer several questions we had.
Reply from MAP CommunicationsMar 7, 2024
Thank you for the kind words and for choosing us as your service!
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Scott B.
Feb 9, 2024
MAP Review
We started working with MAP a few months ago after a long relationship with one of their competitors. MAP covers our 24x7 support needs and have blown away our expectations and are definitely in a class of their own.
Reply from MAP CommunicationsMar 15, 2024
Thank you for your kind words Scott, we're so happy to hear that you're experience has been so great these last 6 months! We are happy that you chose to make us your trusted partner, we're here to support your business every step of the way. If there ever is anything we can do for you please let us know, we are happy to help!
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Sim
Feb 9, 2024
It has been great working with MAP…
It has been great working with MAP Communications. Made attendance tracking easier for us.
Reply from MAP CommunicationsMar 15, 2024
That’s fantastic feedback, thank you for sharing Sim. At MAP Communications, we're dedicated to tailoring our services to fit your unique business needs. We strive to ensure all your attendance calls are handled with care so you can get back to focusing on what matters most. We appreciate your recognition of our efforts to deliver exceptional service.
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Dustin N.
Feb 9, 2024
Answering service
Setup and implementation of this was as easy as can be. Mindy was great. She was very easy to get in touch with when I had a question, and also kept me updated every step of the way.
Reply from MAP CommunicationsMar 15, 2024
Thank you for choosing us as the voice of your business in 2024. As an extension of your team, Mindy and the MAP Communications team work hard to be well-versed in everything it takes to provide a seamless experience. Our virtual receptionists provide stellar first impressions and the same stellar customer experience they’d receive if your team was on duty.. We appreciate your partnership and will be sure to share this feedback.
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frankc S.
Feb 8, 2024
Client Confidence in Map Communications
The systems and architecture are well set up. Flowchart scripts insure accuracy on incoming client calls. Although I have worked with the back office and the accounting personnel, our Account Manager Traci Walker carries the day for the continuity of "keeping in touch" and solving issues as they will and do come up. I refer Map Communications on a regular basis for "live reception" with the complexity of responses to potential clients.
Reply from MAP CommunicationsMar 15, 2024
Thank you for your kind words. Frank, we are grateful and appreciate you taking the time to share your rating with us. Traci is amazing and we are so glad that you agree. These last few years, we appreciate your help in providing the framework needed to create the customized script we are using. Recognizing that each organization we work with is unique, the partnership with our customers allows us to customize and design customer-specific solutions for how we handle every call. We know that with each call we take we only get one shot at a first impression. As a fully employee-owned company, with every call we answer, each member of our staff is in ensuring the success of every customer we service. Thank you for choosing MAP Communications for your communication needs!
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customer
Feb 8, 2024
Very professional service
Very professional service. Quick and easy implementation.
Reply from MAP CommunicationsMar 7, 2024
Thank you for choosing us!
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