Excellent
Based on 52 reviews
Marble Systems4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1982, Marble Systems has been committed to delivering sublime collections of natural stone. Quarried and processed to exacting specifications using the latest manufacturing technology, our product lines are produced in a wide variety of specialized surface finishes. With distribution and design centers in Washington, D.C., New York, Florida, Puerto Rico and Los Angeles, Marble Systems is uniquely positioned to provide a virtually unlimited supply of the industry’s highest quality natural stone products.Today, Marble Systems has emerged as the leading choice among top architects, interior designers and discriminating homeowners seeking the finest in natural stone products. Several of our most prestigious projects include: Merrick Plaza in Miami, Trump Plaza in New York, and the Bellagio Casino in Las Vegas.
Marble Systems (marblesystems.com) has 52 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 4 reviews with 1 star · Clear filters
Holly H.
Customer service is very poor. They are not friendly or helpful. I waited to speak to the receptionist for quite some time while she talked to a friend. It was clearly not a business call. Gave up and walked out. Those that work there are arrogant and "act" like they know everything and you are nobody if they do speak to you. Course and very crude manner, with a denigrating sort of nature.
Blue B.
As an industry professional that has worked with many distributors over the past 25+ years, I have to say few companies have cause me as much consistent frustration as working with Marble Systems has. While their products are beautiful, their quality control and customer service is absolutely terrible. Orders are often placed wrong, on their end, or shipments arrive in poor condition. Freight is extremely expensive and not competitive within the industry at all. There are frequently availability issues that have caused us to have to redesign spaces for clients after designs were finalized. Most recently, our new rep, refuses to help us and doesn't want me contacting her, she only wants us to deal with the inside office team, rather than helping us with issues herself. So as a dealer, we basically have no representation. When we had a good rep we knew if there were issues at least he would help get them sorted out. But now we don't even have that. This was the final straw for us and is causing us to look for alternative sources.
Chad H.
I can’t get anyone to respond to me with a quote
Lev
I ordered tile, waited more than a week to get any information when my order will be shipped, then received email that my order will be shipped next day and then ten minutes later another email that my item is out of stock. It took the whole week just to find out that they do not have my item in stock!
