Marcus StoreReviews of marcus-store.com

The jacket wasn't as I expected. I don't like the color and the fabric. Overall I don't like it. I would like to get refund please.

I ordered a men's tee shirt that was supposed to be x-large, when in fact it was a medium. I must have left a dozen phone calls before I finally connected with someone that gave me a site to arrange for a return. The site would not take my email or the order number. You also have to pay for the return postage and handling, not Marcus. After a dozen more phone calls, including messages about the site not working, and a couple of unanswered emails, I give up. The WORST customer service and products (wrong size, very cheaply made in China crap). Avoid buying from Marcus , horrible company, products are made in China and poorly made and sized, and they don't give a damn about their customers and avoid dealing with returns. If I could give a negative five star review, I would.

Purchased two jackets, Very happy with the fit, style, and quality. I was afraid the XL might have been too small, but fit perfectly. Would purchase again, very pleased.

I was disappointed in the jacket I purchased for my grandson. From the website photos I thought the jacket was a heavier fabric more suitable for winter. It was not. Both the fabric and lining were lighter weight, more suited to Spring and Fall. I have since bought him another jacket which will be warmer this winter. Shipping from China took longer than I thought it would.

I ordered a jacket which was received within 7 days of ordering. Unfortunately when the jacket was received, it was too small, even after following the sizing guidelines they provide on their website. It’s a shame, really, because it was a nice jacket! They have a very short return window so I emailed for their return instructions on the day the jacket was received and followed those instructions in detail. I returned it on the same day it was received and It cost ME $84 to return this item TO ITALY, even though it came from a location in the United States! I even had to send them a picture of the jacket and proof from the Post Office showing this item was being returned along with a tracking number! They do not provide a shipping label. That was 33 days ago! I have sent NUMEROUS emails requesting the status of my refund and the same guy responds with excuses and BS! This company could be giving stuff away free and I wouldn’t trust them! Steer clear! BUYER BEWARE!

They claim my order was shipped september eigth. It has yet to turn up at my end - three months OUGHT to suffice, Even in shipping to Norway. So I’ve obviously been ripped off, and I have no choice but to warn everybody against ordering from Marcus store. And that makes me a little sad, because that jacket looked real neat. Good bloody riddance.

Quality & Affordability!

Easy to order, my order was amended precisely, your customer service were a pleasure to deal with, and my product is of really good quality, i'm a very happy customer!