MARIEMURReviews of mariemur.com

I love the Mariemur brand. Outstanding quality and stunning designs. The pieces make me feel like a truly embodied, feminine, and powerful woman. I can't wait to receive my latest order. What makes Mariemur stand out, though, is its customer-centered approach. I had to return/exchange one of the pieces due to size issues and Pylyp D. offered a seamless solution with the utmost care and respect for me as a customer. What an incredible person to have on the Mariemur team. They have me as a customer for life. If you are lucky to catch their sale, you'll be walking away with empowered pieces that your partner will thank you for.

Customer service was great....I ended up having to travel prior to delivery and their team gladly changed the shipping address to where I was going. The product is outstanding. Great quality, fit guidelines were spot-on.

🚩🚩 I'm writing this review on July 1st, 33 days after placing my order on May 29th. MARIEMUR promised 8-10 business days delivery. We're now at 24 business days and I still don't have my package. This is beyond unacceptable for any brand, let alone one calling itself "luxury." The timeline speaks for itself and it's absolutely shocking. It took them 11 days just to create a shipping label. ELEVEN DAYS. Then another 8 days to actually get the package to the shipping facility. That's 19 days just to get my order out their door. For reference, other lingerie gets packages to my door in my countryin 2-3 days total. 🚨 The tracking went dark on June 26th and hasn't moved since. When I contacted support, I got the usual copy-paste responses about how "the carrier is slow" and "please be patient." This isn't a carrier issue - this is MARIEMUR's complete failure to manage their logistics. I paid €121 (including duties) in shipping costs for this nightmare. Customer service is absolutely useless. They offered me a $40 gift card as compensation, which is insulting. I don't want credit to shop with a company that can't deliver what they promise. I want my money back. When you advertise 8-10 business days and take over a month, that's false advertising. 🚩 For context, I regularly order from actual luxury lingerie brands. None of them have ever taken more than 1 weeks to deliver internationally. MARIEMUR is in a league of their own when it comes to poor service. Save yourself the headache and order literally anywhere else. There are dozens of better lingerie brands that actually know how to run a business in 2025. MARIEMUR is amateur hour disguised as luxury, and their shipping process proves it. Still waiting as I write this review... 📍

Pylyp provided fantastic customer service

After placing an expensive order, I was surprised to learn that additional duties and taxes would be required upon delivery — something that was not clearly communicated at checkout. Despite reaching out multiple times, the company failed to provide a concrete delivery date even after the promised delivery window had passed. When I asked for a refund due to the delay and unexpected costs, they refused to process it immediately, instead advising me to "refuse delivery" — without guaranteeing a proper return or refund timeline! A customer should never be left unsure about extra charges or forced to chase a refund because of the seller's logistics problems! I regret trusting this company and would not recommend it to anyone expecting transparency, responsibility, or proper customer support.

Purchases a few strings in the past, all still in a good condition. Good quality stuffs!

We bought a bunch of different items. A few that we needed to return and their customer service was very gracious about it. One of the items that we kept was especially striking, the cupless bra is just exquisite at any price point and we ended up ordering another one because it was so good! Their stuff is expensive but what you would expect from Good Old American USA quality. We will definitely be doing more business with them.

The package was lost in shipping. Pylyp D. was amazing to work with. Frequently checked in via email until it was determined to be lost. Quickly sent a replacement.