Reply from Marketer.comJan 4, 2026
Hi,
We’ve reviewed your claims in detail and can’t find any record of a business in our system that matches this experience - no billing, no onboarding history, no active or archived campaigns, and no internal handoffs between account managers.
If you do have verifiable details that suggest otherwise, we’re happy to review them — just reach out directly at [email protected].
Marketer.com is not run by an inexperienced or disorganized team. We work with hundreds of businesses, and help them scale profitably using a combination of automation and expert support.
All billing is transparent and controlled by the customer. Every client gets direct access to a dedicated team and escalation paths.
If this review was posted in error - or if it’s perhaps referring to a different company - we’d encourage a correction.
Wish you a great 2026!
– Tarik, Co-Founder
## Updated January 5th ##
Hi,
Thanks for updating your review.
Once I was able to match your review to an account, I looked into the details carefully. While I stand by the work and intent of the team, I also recognize the experience didn’t meet your expectations - and you've been issues a full refund.
That said, some of the original claims — especially those questioning our integrity and suggesting dishonesty — were serious. While I understand they may have come from frustration, they don’t reflect the reality of how we operate, or the standards we hold ourselves to. We care deeply about doing right by our customers.
Victor, my co-founder, also reached out to you directly, offering to support your brand entirely free through Q1, including compensating with free ad credit - not in an exchange, but because we believe in making things right when things don’t go to plan.
We take customer satisfaction seriously. This didn’t go the way either of us wanted, but I appreciate you taking the time to update your feedback - and I wish you and your business the best.
– Tarik, Co-Founder
