Excellent
Based on 20 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
More than 40,000 businesses, professionals and nonprofits use MarketMeSuite’s email-style Inbox For Social™ to communicate with existing customers, find and geo-locate targeted prospects and focus on the conversations that are most important to their business. Try it FREE and get a free coaching session with one of our experts!
MarketMeSuite (marketmesuite.com) has 20 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
20 approved reviews, newest moderated first
christine W.
There were so many technical issues posting to Facebook. I can't run my business like that. When I schedule posts I need to know that they will post properly. This was supposed to make my life easier and so far it has been a huge headache!
Vicki L.
I paid for a subscription because they were supposed to be connected with constant contact and I do my email blasts thru CC. But so far I can't see how you can do a decent email through CC using MMS and I still have to do it separately. It works well enough to do my blasts for twitter and linked in in scheduling etc. My biggest irritant is that I had it set up by someone else and now I can't get their name out of the Hello! area. I keep trying but it won't update it. So I gave up. Of course not a big deal but it makes me worry if that basic software is not working what else isn't working that I haven't tried yet. Customer service is not their strong point that is for sure. The trainer missed my scheduled session when I first started but apologized all over the place for it so I guess it is okay now but still that did leave a bit of a sour taste. But there was no phone number to call or anyway to contact anyone when she didn't come on line for 45 minutes while I sat waiting. I finally left a message with billing. I will keep it for now but may look to other companies that my associates work with to see if they are any better.
Reply from MarketMeSuiteJul 24, 2014
Hi there, Vicki, Thank you for using MarketMeSuite and for bringing this to our attention. I'm sorry you had this experience. We pride ourselves on customer service and promise to make it up to you. Can we schedule a call together and I will personally help you get your name into the Hello! area (we do like to address our customers by their own names) and answer any questions you have about MarketMeSuite and how it works with Constant Contact? If you email me directly at [email protected], I'll be glad to set up a time to connect with you at your convenience. Thanks again. Best, Michelle Kimball VP, Marketing (& customer happiness)
V. L.
I'm notorious for "hitting the ground running" when it comes to new applications. I don't have time to learn new things and figure out how to apply it to our world. So far I have found MMS to be intuitive and because the dashboard resembles the email folder, I have been able to get projects underway with little hassle. I look forward to implementing the more advanced functions soon. The communication with the staff has been concise, helpful, friendly, informative and (most importantly) complete. The level of customer service and communication from the folks at MarketMeSuite has been something I hope my staff can aspire to!
Reply from MarketMeSuiteJul 24, 2014
Hi Virginia! Thank you so much for this amazing review of MarketMeSuite. We appreciate your feedback and your business! Sincerely, Michelle Kimball VP, Marketing
ade A.
great,, friendly customer support
Reply from MarketMeSuiteJul 24, 2014
Thank you! We aspire to greatness when it comes to serving our customers. Thank you for letting MarketMeSuite be a part of your marketing success. Best, Michelle Kimball VP, Marketing
Stacy Harp, C.
After examining numerous platforms for social media, I chose to purchase a year membership to MarketMeSuite, because I had a few months to try the service first. There are a few features I would like to see, which is the only reason I'm giving this 4 stars and not 5.
Reply from MarketMeSuiteMay 29, 2014
Thank you, Stacy! We're so glad to have you as a customer. Please email me at [email protected] to share your ideas for new features and we'll just see what we can do! Best, Michelle Kimball, VP Marketing
Blair W.
I have a lot more to say soon...
Reply from MarketMeSuiteApr 2, 2014
Thanks Blair! Us? Add more features? You got it! ! A brand new one's coming in the next week and the future's so bright, we gotta wear shades... ;) Best, Michelle Kimball, VP of Marketing
Jeannette W.
Overall, I'm a big fan of MarketMeSuite and have recommended it to many people. The main things I would change would be the addition of more Social Media groups, such as: Pinterest Google + As well as adding the ability to post to our LinkedIn business pages. It's great that I can do my personal account, but I want the ability to post to my various business pages as well, especially since I work for a large corporation and we have various pages for each division of small business under our umbrella. I love your customer support, far more that what I dealt with at Hoot Suite, which was a big disappointment, and was very happy to find MarketMeSuite
Reply from MarketMeSuiteApr 2, 2014
Thanks Jeannette! We hear you loud and clear. We've just added Google News and Constant Contact and are about to announce a new network in the next couple of weeks. LinkedIn pages are high on our list too. Although I can't commit to a date at this time, I can it's coming very soon. Thanks for your kind words about our support. We love connecting with our customers and we're so glad you're pleased with how we're doing! Best, :)Michelle Kimball, VP of Marketing
Viktor I.
I've been using MarketMeSuite since version 3, and the version 4 is a great milestone for MMS. It saves times, provide manageable engagement, reach new prospect easily. But actually i want to give 4.5 of 5... since they don't have the android app version :)
Reply from MarketMeSuiteMar 24, 2014
Hi there Viktor! Thank you for being such a devoted customer and for your generous review! We'll have more to announce on the smart phone app this spring/early summer. Best, Michelle Kimball, VP of Marketing
