Massage Chair StoreReviews of massagechairstore.com

The chair and the customer experience are excellent. Only one suggestion. The amount of environment-killing styrofoam in the shipping container is concerning. I could barely fit it in my refuse container after unpacking the chair, even after breaking it into pieces. I understand the need to protect the chair during shipping, but if you can find a recyclable or biodegradable material it would be good for the planet.

Love it works great won't be disappointed 👌 👏

Very honest, deliver team did a great job!

First of all, my experience was made great at the Massage Chair Store by both Ryan and Rick who both provided as far as I am concern because of their truthful feedback with regards to the questions a person who has retired 2 massages chairs over 27 years might ask when looking to buy his 4th. Once you get a good massage chair you will not go without one. And, I have a jacuzzi tube. I had owned other industry leader manufactured chairs for over 25 years and believe my Kyoto M680 gives me the best massage I have ever had using a massage chair. It is more like a resort professional personal massage; it can be a little rough. The features and functioning of this massage chair make it a great massage chair. And that is the caution I give you. But its intensity can be toned down. However, it remains me of my vacations. The foot massage at first may seem to be a little small but as I later saw it also was massaging the front of my feet which none of my previous massage chairs did. This justify the size accommodation to give your foot a good massage. The design provides limited internal massage components that travel to contact your feet. I am not a big guy and feel this chair could be a little tight for a bigger person. So, I would advise sitting in the Kyoto M680 if you can as it is more difficult getting into it when compared to the massage chairs with open foot massage front. Bottom line the M680 massage stretch mode is awesome to me. Call Rick or Ryan and let them explain the distributor of these chairs, deal and chair feature differences. Bernie from support was also great in his customer service follow-up with this customer - me. My 4 Star rating is only reflection of the unexpected change in getting into the chair. After a month It is still functioning at a 5-star massage level, especially the arm massage, stretch and gluteus maximus range covered. I have not tried the 3 heat locations and the temperature range yet you can manage GDSI

The chair is great! It has gotten used practically every day since we got it. I was a little nervous to buy a used massage chair (certified grade B), but the chair works great! There are a couple of minor cosmetic issues, but you don’t notice unless you really look for them. The material of the chair is great! The leather is soft. The air pillows and rollers work well. We love the many different settings and auto programs. The heating settings aren’t quite as warm as I would like, but it’s not a huge deal. Delivery for the chair was seamless. Overall, I would recommend the store and the chair!

Kansha 878 makes a thumping sound in footrest when airbags inflate that isn’t common in other comparable luxury chairs. I would not recommend this chair over other comparable models and manufacturers at similar cost. Appreciated the company efforts to correct the problem.

I needed some help making sure I was choosing the right chair and worked with Ryan through the chat feature. He was helpful, patient, and even helped me know the options for waiting for the chair I wanted to be back in stock. I got a 'used' chair and there were a couple small knicks on it. I was very happy to save $1000 for a minor blemish. Ryan's close attention and quick responses made the difference of me staying with this company instead of going with another one that had so-so Trustpilot reviews. There were no mechanical issues with the chair and all the parts were there. They sent me an email with the video links to attach the arms. Because we bought the chair used, it was pre-assembled, and so we used the video to take the arms and foot part off to move it into the house. I'd definitely do business with them again.

Prompt response to my order. I haven’t received my chair yet but I am looking forward to it.