Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Massage Chair Store
At MassageChairStore.com, we’re in the business of well-being. We believe in healthy bodies and healthy minds, and we believe it all starts with a commitment to you. Our massage chairs combine the very best in therapeutics and technology, providing a one-of-a-kind relaxation experience to promote overall health.We are proud to provide personalized one-on-one service for all of our customers through our massage chair experts, who have personally tested each chair we have in stock. Because the Massage Chair Store stands firm to its commitment to matching you with the chair that best suits your needs, we will assist you through the entire process.No matter what aches or pains plague you, we guarantee that our massage chairs provide the comfort and relaxation that your body is seeking. If you’re not sure what massage chair is best for you, we’re here and happy to help! It’s our goal to get you on the road to a happier, healthier you.What separates us from other massage chair stores? We’re more than a simple website and answer system. Massage Chair Store operates a full showroom, conveniently located in Seabrook, NH, less than an hour from Boston. Come experience our full selection today!
Massage Chair Store (massagechairstore.com) has 644 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Order wasn’t completed. Infinity required invasive identification method. They charged my card but wouldn’t complete the order. Both sales rep and her manager were not helpful in resolving this problem favorably. Even though it is going to cost me thousands more, I’ll be taking my business to another company. Reported to BBB.
Reply from Massage Chair StoreOct 7, 2026
I’m sorry that this situation left you feeling uncomfortable. When the billing and shipping addresses are different, it is our company’s standard protocol to request ID verification as an additional security measure.
We take the protection of our customers and our business very seriously. Unfortunately, fraudulent activity is increasingly common, and these verification procedures are in place to help safeguard everyone involved. We completely understand that you were not comfortable providing the requested identification, and we respect your decision.
At the same time, we are required to follow our company’s established policies and procedures. Since you were not comfortable completing the verification process, we went ahead and submitted a full refund for your order.
We appreciate your interest in our company and regret that we were unable to complete your order on this occasion. We wish you all the best.
SJ
Steve J.
Worst website ever
Worst website ever
Reply from Massage Chair StoreSep 14, 2026
I’m sorry that this situation left you feeling uncomfortable. When the billing and shipping addresses are different, it is our company’s standard protocol to request ID verification as an additional security measure.
We take the protection of our customers and our business very seriously. Unfortunately, fraudulent activity is increasingly common, and these verification procedures are in place to help safeguard everyone involved. We completely understand that you were not comfortable providing the requested identification, and we respect your decision.
At the same time, we are required to follow our company’s established policies and procedures. Since you were not comfortable completing the verification process, we went ahead and submitted a full refund for your order.
We appreciate your interest in our company and regret that we were unable to complete your order on this occasion. We wish you all the best.
CV
CHARALES V.
Very poor
Very poor, I purchased Chair 08/01/2026delivery schedule 08/26/206. I purchased $6797.00
now price downto $5499.00 ( Brand new) I got the
Certified used one with high price.
RC
Randall Conners J.
Delivery is terrible! 😡
Here we are a month later with no chair. The delivery company told us the chair was going to sit there til February when they came up to our area again! Unacceptable!
JO
Jason O.
No communication
We purchased on 12/26, you took payment and confirmed that, and we've heard not one word since. Not good business. Communicate.
Reply from Massage Chair StoreFeb 6, 2025
We understand your frustration with the lack of communication. We value your business and apologize for the inconvenience this has caused. We are working to improve our communication processes and ensure that all customers receive timely updates.
BF
Bertram F Z.
rick was great selling the chair but…
rick was great selling the chair but your white glove service was the worse once i figure out row to work te it i will tell you how i like te chair
TB
Thomas B.
It's been almost a month since you took…
It's been almost a month since you took my money and I am still waiting for some kind of response to my many inquiries if none come I will probably return the chair before I receive it
Reply from Massage Chair StoreJun 13, 2022
Hi, Thomas,
Thanks for taking time to leave your review. While I can appreciate your frustration with not getting your chair right away, I should remind you that our delivery window for all massage chair orders is between 4-6 weeks from the date of purchase. I can definitely understand any impatience you may have while waiting for your order, but it looks like our Customer Service team has been in regular communication with you since you placed your order:
You spoke with Amber on May 24 and asked about coordinating a weekend delivery. She followed up with you on May 25 via email saying that you can try to coordinate a weekend delivery with your delivery agent when they call you to schedule your delivery. On June 6, it looks like Lisa reached out to you and advised you that your chair was scheduled to arrive at its delivery agent's warehouse June 7, and we were then advised you were on vacation until June 10, which was last Friday.
Again, while I can understand your impatience with waiting, our delivery window is between 4-6 weeks, and you placed your order on May 23, three weeks ago exactly, which means currently we are well within our promised delivery window; and our team has been in regular communication with you since you placed your order and will continue to try and get your chair delivered to you as soon as possible. If you have any further questions, please give us a call at 603-910-5383.
CE
Chris E.
Very Disappointed
Let’s see, I ordered a massage chair on 4/18/22, the chair shipped on 4/22/22. They shipped it to a place in Billings MT, to have the white glove team set it up and then it was suppose to be delivered. It is 5/20/22 today and I still do not have the chair. I have been in contact many times and just keep hearing that the chair will be here, apparently I was told that I called the shipping company and said I wouldn’t be home for a month, which is a lie. That never happened. I paid for white glove service but they have decided the best thing for me was to just get the chair and put it together myself, which I agreed, I just want the chair. So the big news was it was to be delivered today and I received a tracking number and it shows it’s out for delivery. Guess what it’s not here and it is 10:15pm. This is a badly run operation, they are quick to take the money when you order, but that is the only thing quick about them. I suggest if you want a massage chair to look elsewhere. Who knows if I will ever even get this chair. Update: Finally got the chair, 34 days. I did get my money back for the White Glove Service, so I guess better late than never. After reading your response, maybe you should have your team not tell me that it would be delivered sooner in an email, I was only going off what I was told. I was told in an email it shipped on April 21st, and it would take about 3 days to get to a white glove agent, and then they would be calling me later that week to setup delivery. But that never happened nobody called me and nobody set up anything. So don’t act like you guys did everything you could. If I didn’t call and hound you guys, I still wouldn’t have the chair. So get your facts straight. Instead of being quick to tell me I am in the wrong. But yes thank you for refunding me the white glove service, since my wife and I assembled it myself, when I paid for someone to do it. Also I appreciate the upgrade on the warranty, but would you have done that if you had felt you guys did nothing wrong.
Reply from Massage Chair StoreMay 27, 2022
Hi, Chris,
I truly am sorry for the negative experience you seemed to have had thus far with your purchase. I do hope your experience with your chair is more positive overall, but I did want to briefly address the complaints you've listed:
In regard to your delivery timeframe, while we can understand how frustrating it can be when you're waiting on, especially, such a large purchase, our delivery timeframe for all massage chair purchases is between 4-6 weeks. So if by your own admission you received your chair within 34 days of placing your order it sounds like you received your chair nearer the quicker end of that timeframe. It is true that we refunded the $399.00 cost you paid for White Glove assembly and arranged a standard pickup instead when, unfortunately due to the distance between your home and our agent's warehouse they were not able to accommodate your assembly as quickly as you would have liked; but one thing you do not mention is, on top of issuing that refund with our sincerest apologies you also spoke with one of our representatives on May 23 who upgraded your warranty to our most comprehensive Infinity Care Max warranty (normally a $599.00 cost) for free, and you seemed to be very happy with those resolutions.
Again, I do apologize for the negative experience you had during our delivery process and hope that you enjoy your actual purchase more, but it does need to be understood that we have done everything possible as a reputable company to rectify the situation and keep you happy: We delivered well within our expected timeframe; we acknowledged our shortcomings in this situation logistically and fully reimbursed you for the cost you paid for White Glove assembly, and we extended your warranty at no cost to you. I truly hope you understand that we have tried earnestly to keep you happy as a valued customer. Hopefully you don't have any further issues, but if you do please give us a call at 603-910-5383 and we'll be happy to help.
