Excellent
Based on 644 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At MassageChairStore.com, we’re in the business of well-being. We believe in healthy bodies and healthy minds, and we believe it all starts with a commitment to you. Our massage chairs combine the very best in therapeutics and technology, providing a one-of-a-kind relaxation experience to promote overall health.We are proud to provide personalized one-on-one service for all of our customers through our massage chair experts, who have personally tested each chair we have in stock. Because the Massage Chair Store stands firm to its commitment to matching you with the chair that best suits your needs, we will assist you through the entire process.No matter what aches or pains plague you, we guarantee that our massage chairs provide the comfort and relaxation that your body is seeking. If you’re not sure what massage chair is best for you, we’re here and happy to help! It’s our goal to get you on the road to a happier, healthier you.What separates us from other massage chair stores? We’re more than a simple website and answer system. Massage Chair Store operates a full showroom, conveniently located in Seabrook, NH, less than an hour from Boston. Come experience our full selection today!
Massage Chair Store (massagechairstore.com) has 644 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 47 reviews with 4 stars · Clear filters
Steven E.
When I received my new chair I discovered that one of the airbags wasn't inflating and one of the zippers wasn't zipped. A representative from Massage Chair Store called me the next day and arranged for someone to look at my chair. He ordered a couple of parts and I am waiting for him to return to install them. I love the chair and love the customer service. I would definitely recommend Massage Chair Store and the Kyota Yosei M868 4D.
David V.
Could you please forward me the shipping company name and number as to this date still haven't heard from them.
Reply from Massage Chair StoreJul 8, 2022
Hi, David, Thank you for taking time to leave your thoughts thus far. It looks like you placed your order on June 29, just before the long holiday weekend. Our typical delivery timeframe for all of our chairs is between 4-6 weeks from the point of purchase. Sometimes there can be delays (like for example a holiday weekend where several businesses, including ours, are non-operational). It looks like your chair shipped out of our Altoona, PA warehouse on July 6, so tracking information should have been emailed to you sometime yesterday. You'll want to make sure you check your junk/spam folders, as sometimes our emails do end up there. I apologize if you haven't seen anything, but please feel free to call our Customer Experience Team at 603-910-5383 if you have any further questions regarding your delivery.
Tim C.
I've had my chair for a month or so...works as sold. I love most of my chair, but there really is NO neck massage function and the available massage options do not include any kind of neck massage. Otherwise, Great!
Willis H.
Fixed My initial interaction wasn’t pleasant. But after speaking with Allen he was able to make amends. It is the thought that counts. He took the time to call and take responsibility even though it wasn’t his fought. So with that the rating has changed. I appreciate the call back.
Jordan S.
I was initially unhappy with the fact that I was misled by the agent who sold me the chair. I was then contacted by Alan who offered a remedy that was fair. As a result, I changed my review to a higher rating of 4 stars.
Trisha T.
Very good massage chairs, although somewhat expensive, the service is very professional and the information is quite useful.
Mark
All in all a very good experience though I am still waiting to get my chair a week later but, it’s Christmas so that does change things as we lose 2 days. Ask for drew, he was really good.
Reply from Massage Chair StoreJan 3, 2020
Hi Mark, Thank you for sharing with us your experience. We are always happy to hear that our sales reps are helping our customers have the best experience possible. We hop you love your massage chair! Customer Experience - Infinity Massage Chairs
Ken G.
Store was very helpful and appreciate however delivery was day late after call from them to to agree on delivery
Reply from Massage Chair StoreNov 23, 2018
Ken, Thank you for your review. We are sorry to hear that your delivery was late but we hope that you are now enjoying your massage chair every day. -Happy relaxing!
