Excellent
Based on 644 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At MassageChairStore.com, we’re in the business of well-being. We believe in healthy bodies and healthy minds, and we believe it all starts with a commitment to you. Our massage chairs combine the very best in therapeutics and technology, providing a one-of-a-kind relaxation experience to promote overall health.We are proud to provide personalized one-on-one service for all of our customers through our massage chair experts, who have personally tested each chair we have in stock. Because the Massage Chair Store stands firm to its commitment to matching you with the chair that best suits your needs, we will assist you through the entire process.No matter what aches or pains plague you, we guarantee that our massage chairs provide the comfort and relaxation that your body is seeking. If you’re not sure what massage chair is best for you, we’re here and happy to help! It’s our goal to get you on the road to a happier, healthier you.What separates us from other massage chair stores? We’re more than a simple website and answer system. Massage Chair Store operates a full showroom, conveniently located in Seabrook, NH, less than an hour from Boston. Come experience our full selection today!
Massage Chair Store (massagechairstore.com) has 644 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 47 reviews with 4 stars · Clear filters
Kenny M.
Excellent Service and product, Only problem was in transit, the wrong phone number was provided and shipping company did not correct when transferred to a local company for final delivery causing a delay and numerous phone calls to get delivery scheduled. The chair is unbelievable.
Reply from Massage Chair StoreDec 27, 2017
Kenny, We are so happy to hear that you are enjoying your chair. We apologize for the issue with shipping! -Happy Relaxing!
Stan
These guys are great. Helpful, informative, work to find the best chair at the best deal for you. There info on tracking info on your order is a little lacking, as the chair was almost here before I got the tracking info. But rumor has it they are working to resolve this snag.
Reply from Massage Chair StoreDec 23, 2017
Stan, Thank you for sharing your kind words about Massage Chair Store. We are working on improving the tracking information timeline and thank you for your feedback on this. -Happy Relaxing!
hilliard L.
Good chair...... delivery process is too long..... customer service answers are quick but slow to act upon but customer service people are friendly.... I give over all rating 4 stars Dean
Reply from Massage Chair StoreNov 22, 2017
Hilliard, We are glad to hear that you are enjoying your chair. Thank your feedback about delivery and customer service we strive for excellence and will aim to improve this process. -Happy relaxing!
James S.
We are very pleased with our Riage 3 chair. Great staff was very helpful.
Reply from Massage Chair StoreJul 7, 2017
James, Thank you for your review on your Infinity Riage X3 massage chair! We love to hear from our happy customers. -Happy Relaxing!
Tammy
When I placed the order over the phone, the rep was happy to take the order. I gave my card info. and address s.s# so they had everything they needed on Feb 15th 2017 but I did not receive a confirmation by email that this order was complete until Feb 22nd 2017. This was a big concern, I thought that I was being scammed. The chair is wonderful but the customer service communication in needing to be tuned up.
Reply from Massage Chair StoreJun 28, 2017
Tammy, I am terribly sorry to hear that you had a delay in receiving the receipt for you chair. We absolutely aim to give the best customer service as possible. If you would like to call in and chat about your experience further we would love to hear from you! My direct line is 603-378-2802 and I would be happy to speak with you! -Happy relaxing!
William
Only issue was my chairs were on back order and did not get them for about a month. Other than that, it was very good experience. Customer service was very good and quite helpful. And terrific chairs too! Customers love them!
Reply from Massage Chair StoreMay 3, 2017
William, I'm sorry you had to wait for your chair our vending chairs are extremely popular. I am glad to hear that they are working well in your business! -Happy relaxing!
Robert
Placed order, received no confirmation email, didn't receive shipping info, order still shows processing even though the chair arrived. I didn't know the chair shipped until the freight company called to setup a delivery time that day. I sent a email to the support link on their site and it was bounced back as a unknown address. Going to try calling them to ask about performance issue with the chair.
Reply from Massage Chair StoreMay 1, 2017
Robert, I am sorry to hear that you did not receive your chair tracking information. It is very important to us that all of our customers have a great chair buying experience with their purchase. Please feel free to give us a call so that we can resolve any issues you are experiencing at 800-700-1022 and one of our Chair Specialists will be glad to help you. -Massage Chair Store
Don M.
The massage chair is outstanding. I have no complaints with its performance. The one complaint I do have is with delivery. A truck dropped off the chair on a pallet at the end of my driveway. No assistance was given by the truck driver. The chair weighs several hundred pounds and is awkward to attempt to move and carry.
Reply from Massage Chair StoreMay 1, 2017
Don, I am glad to hear that you are enjoying your massage chair! -Happy relaxing!
