Massage EnvyReviews of massageenvy.com

This is for massage envy in corona, California near Stater Bros. My boyfriend wanted to treat me for a massage on Valentine’s Day. Should have been relaxing. The thearapist was good, however, the NOISE of men working right outside the room with buckets, laughter and talking very loud, the girls laughing at the men…I mean OH MY LORD how that was annoying and I did never relax. Did not dare to interrupt the lady working on me, she was so concentrated. Will not come back!

Review for Massage Envy - 7386 Harbour Towne Pkwy I recently had a frustrating experience at Massage Envy that I feel compelled to share. I was gifted several hours for massages, which should have been a relaxing experience, but it turned into a nightmare. When I attempted to use my gifted hours, I was informed that I needed to provide a credit card to have on file. Their policy dictates that they charge your card if you miss an appointment—not that I ever intended to miss one. Despite my assurances, they refused to allow me to proceed without a credit card. This wouldn’t be an issue if I hadn’t had a terrible experience with them in the past. The last time my credit card was on file, I was charged hundreds of dollars for a membership I wasn't using. Their policy states that if you don’t cancel your membership, they will continue to charge you, and if you do cancel, you lose any remaining hours. I lost over 60 hours of massages because of this, and I’m not willing to risk that again. Because of this past ordeal, I’m understandably hesitant to provide my credit card information again. Now, my gifted hours are essentially worthless, and I’m left feeling frustrated and unheard. I cannot recommend Massage Envy based on my experiences. If you value your time and money, look elsewhere for your massage needs.

DO NOT WASTE YOUR TIME WITH THIS PLACE! I bought a gift card for my Mother in Law for Christmas. She called to book the appointment and got scheduled. Today was the appointment but she called to let them know she’d be late. They told her if she wasn’t there by 12:01 they’d cancel the appointment and charge her $125 for the missed appointment, they were very rude to her. If I didn’t have to give stars I wouldn’t.

DO NOT BECOME A MEMBER! Once you sign up to be a member they make it INSANELY difficult to cancel. In March I received a call from a Brianna at the Chester Massage Envy. She left me a voicemail stating I had been accruing sessions (meaning they have been charging me almost $100 a month even though I had not been going "per the contract"). I immediately called back and requested a refund for at least the most recent few I hadn't used. I was told that they could not do that. I tried to negotiate canceling while still being able to use some of the remaining services I had already paid for. I was told I couldn't do that either. Ultimately, they froze my membership for 6 months, which wouldnt charge me but allow me to try to use some of the accrued sessions I had paid for that I had not used. In September, I called back. I said I really would like to cancel. Ive had a new job and I just really cant get there. I spoke with Olivia. Yet again they would not let me cancel. They stated they would freeze for 2 more months. I at this point don't trust this, so I request they remove my debit card for auto charging from their systems. Today I see a charge from them for the almost $100. It is showing as pending so they JUST put it through. I called immediately and get Nicole on the phone who claims she is the assistant manager. Nicole states that she will not refund me because I am on a month to month contract. I tried to explain the above, that I have called NUMEROUS TIMES to try to cancel and have not be able to. She stated that she did not have a cancelation form from me.... WELL DUH! No one I have spoken to has allowed me to have one. She also stated she doesn't see any notes in her system that I have called to request a cancelation before. ARE YOU KIDDING ME!??!?! She ALSO stated that she did not see a request for me to remove my debit card for their system. This all sounds like ways they get around continuing to charge you and not refund you. They are essentially scamming me I feel like. So Nicole (the assistant manager), cant refund me until she speaks with the manager- who get this...Is apparently the one I talked to in March originally that never wrote the notes down about my wanting to cancel. Complete Bull!!! NEVER GO HERE! If I could give 0 I would. I am furious with how they treat me like I am the one doing something wrong because I cant just get them to CANCEL MY MEMBERSHIP ALREADY!!!!! Lastly- Nicole stated she would FINALLY remove my card from their system and send me a cancelation form but not refund me the charge they JUST placed even though she knows I WILL NOT use it and HAVE NOT used it. Yet, I still have no email for this cancelation form they keep stating they need me to sign to RELEASE ME FROM MY HORRIBLE MEMBERSHIP! Let's see if I yet again get another charge next month. Either way, I am not the one and I will post this review everywhere.

I had a great experience a the park slope location. amanda was absolutely incredible! she listened to my concerns and gave me a therapeutic massage that truly helped my back and next pain. I feel so much better. thanks!! also, the staff was welcoming and the facility is pretty clean and relaxing. some minor logistical issues through: inconsistencies in appointment start times, some technical issues with the massage table. not a deal-breaker but can definitely be improved!

Like many of the other reviews on this site, my wife joined and was unable to get appointments except rarely. She tried to cancel several times, but the charges kept coming. Finally, they stoped charging, then after 4 months, the charges reappeared on her charge card. Do not do business with this company. A total scam.

If I could give a negative stars, I would I joined the membership in September, which was a great visit, but ever since then it has been nothing but a hassle to try to get something scheduled. I have had massages scheduled only to be canceled multiple times by Massage Envy, I spoke to a so-called manager who was very friendly and I thought helped me work this out but today when I go for my monthly massage I’m told I owe the amount for the massage because my points don’t start till tomorrow. When I set this up, I should have been informed that my point system didn’t start till a certain day. This was set up through Ashanti , I am extremely disappointed in the professionalism of this company. The employees have been friendly. It is not their fault but DO NOT get the MEMBERSHIP unless you want to end up with more stress trying to schedule a damn massage. I even bought my mother a gift card for Christmas , but now I do not want her to have to go through the hassle of trying to deal with setting up an appointment at several locations and given the runaround like I have been. I do not recommend this company.

Zero stars. Clarissa the “manager” Mellissa and Jasmine treated me with so much disrespect over a miscommunication of a booked appointment. They were very argumentative and passive aggressive. When I asked for cooperates number Jasmine wrote down their number and said there was no corporate and if I wanted to complain the only person I can talk to is her or someone from that location. I will never step foot in there again. The management is very ghetto and ratchet. They do not care about hospitality or trying to make things work or find a solution. I googled the corporate number and reached out to them and let them know I will be formally filing a complaint with the better business bureau. Do NOT come here if you’re looking to be treated with professionalism and respect. Horrible people.