customer
My masseuse was supposed to be “Ellie”-…
My masseuse was supposed to be “Ellie”- an older man entered the room and proceeded to massage my back, not listening to anything I was telling him. He pressed too hard and never had me turn over. I asked him to massage my arms (pointing to my arms) and he nodded.....then he massaged my back more, completely ignoring my request. Wish I could get a refund.
Reply from Massage FEMar 7, 2022
Thank you for your feedback. We apologize for your unsatisfactory experience with us. Our mission at Massage FE is to provide our clients with a relaxing and stress-relieving experience, and we are disappointed to hear that you did not receive that during your visit. We take all feedback seriously and will be sure to review your concerns with our staff to ensure that we provide the best possible experience for all of our clients. We pride ourselves on having a team of experienced and professional therapists, and we are sorry to hear that your experience did not reflect that. In addition to a full refund, we would like to offer you a complimentary session with one of our most experienced therapists. We understand that this may not make up for your previous experience, but we hope that it will give you the opportunity to experience the level of service we strive to provide. We appreciate your feedback and hope that you will consider giving us another chance to provide you with the excellent massage therapy services that we are known for. Thank you for choosing Massage FE and we look forward to the opportunity to serve you again in the future.