Reply from MatchaeologistOct 18, 2025
Hi Stephen,
We’re so sorry to hear about your experience. Please kindly note that once a return arrives at our warehouse, it can take a few days for the team to inspect the item and process the refund.
After carefully reviewing your case, it appears that your return was processed just a few days after being delivered to our warehouse, and the refund was successfully issued on January 25, 2024.
Regarding your comment about the communication, after reviewing the case — and as our agent also confirmed to you — it appears that your earlier emails unfortunately didn’t reach our inbox, which is why we weren’t able to respond to them. However, we completely understand how disappointing it feels to keep waiting for a response from a company, and we truly wish we had received your initial emails so that we could have responded right away.
We truly value your feedback, Stephen, and hope you’ll give us another chance in the future to provide you with the seamless experience we always strive for. If there’s ever anything else we can help you with, please don’t hesitate to contact us at [email protected]
Warm regards,
Matchaeologist Team