Reply from The Matchmaking CompanyApr 23, 2025
Alexis, we take all client feedback seriously, especially when it involves concerns around safety. While we’re sorry to hear that you felt uncomfortable with one of your introductions, it's important to clarify that we addressed your concerns promptly and with care. Your matchmaker responded with urgency and empathy, and appropriate action was taken following the situation you described.
We also want to be clear that while we conduct thorough screenings, we cannot control individual behavior after introductions are made. However, when issues arise, we investigate them seriously—as we did in your case—and take swift steps to prevent future incidents.
Our service is built on a feedback-driven process, which requires honest input from both clients and introductions to refine matches. It's not about instantly “plugging in” preferences and generating a perfect partner. Real matchmaking takes time, collaboration, and open communication. That expectation is clearly outlined during enrollment.
The initial meeting you referenced is an informational session, not a guarantee. We never promise perfection—we promise personalized, thoughtful matchmaking, and we deliver on that by introducing clients to others who are also invested in the process.
If you would like to continue working toward a resolution, we’re open to that conversation. However, we stand by the professionalism of our team and the support provided throughout your time with us.
