Excellent
Based on 694 reviews
Mat Stores4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Mat Stores we offer a wide choice of quality carpet, floor and surface protection solutions for the home and office at competitive prices. Our extensive range includes chair mats, indoor and outdoor door mats and anti-fatigue mats.
Mat Stores (matstores.com) has 694 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
694 approved reviews, newest moderated first
William T.
Material was received in a timely manner and in good condition!
Reply from Mat StoresOct 10, 2023
Thank you for your feedback. We are happy to hear your delivery arrived as expected. Kind regards, Mat Stores
Derek R B.
It arrived quickly and does the job
Reply from Mat StoresOct 10, 2023
Thank you for your review. We are pleased you are happy with your purchase. Kind regards, Mat Stores
Beverly C.
we love this mat but would really have loved to had it in the carpet style as well same size. We needed this for the stand assist we are using in the bedroom for elder care. makes rolling them in/out of the bedroom much eaier but it slides around a bit. But works! we love it~
Reply from Mat StoresSep 21, 2023
Thank you for your review. We are pleased to hear that you love the product and this works well for your needs. Kind regards, Mat Stores
Irvine F.
Polycarbonate floor mat for thick carpet. Just got it out of the box, read the unpackaging instructions, watched the video I had seen earlier, did what it said and Presto I have a very good chair mat. Could not have been easier. Delivery was prompt and on time.
Reply from Mat StoresSep 21, 2023
Thank you for your feedback. We are pleased to hear you are happy with the chair mat you received and this is working well to protect your carpet. Kind regards, Mat Stores
david
I would have given a 5 star review if it were not for a shipping & packing issue. Customer service is exceptional and follow up and follow through met high standards. The UPS handling (6 different stops) was disappointing. The heavier mats are subject to damage but the company made good on this as well; which pleased me. They might want to look to other carriers as UPS falls very short in the handling category. The product was exactly as advertised and I would recommend doing business with this company and suggest they charge an extra fee to put padding between the cardboard packaging.
Reply from Mat StoresSep 21, 2023
Thank you for your detailed review. We apologize about the issues you received with your order and are pleased to hear this was resolved quickly for you and you are happy with the product you have received. Your feedback regarding the packaging has been passed on to the relevant team and is this is being looked at for ways to be improved. Please do not hesitate to get back in touch if we can be of any more assistance. Kind regards, Mat Stores
John
Got what I ordered, as described. Came quickly.
Reply from Mat StoresSep 21, 2023
Thank you for your review. We are pleased to hear you are happy with the product and the order arrived in a timely manner. Kind regards, Mat Stores
Colonel C.
Easy to order! Fast to ship! Perfect fit for the my work at home desk! I couldn't have asked for more.
Reply from Mat StoresSep 21, 2023
Thank you for your positive feedback. We are delighted to hear you found the ordering process easy and the delivery arrived quickly. Kind regards, Mat Stores
Tom H.
Very secure mat for plush carpet. Just what we wanted.
Reply from Mat StoresSep 21, 2023
Thank you for your feedback. We are glad you are happy with your purchase. Kind regards, Mat Stores
