Excellent
Based on 214 reviews
Matthew Mercury Watches4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Swiss movement | Handmade watches| Designed for timeless elegance
Matthew Mercury Watches (matthew-mercury.com) has 214 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
214 approved reviews, newest moderated first
Brian W.
love the attention to details in the design of the "Magnum Black" watch. The chronograph position is unique and adds to its charm. The watch is not only aesthetically pleasing, but also highly accurate, which is exactly what you would expect from a Swiss watch. Overall, it was a good experience and it definitely gives off a luxurious vibe.
רועי ח.
Love it! Great quality! Shipping within 8 days.
Anna E.
Great watches! It looks very stylish and have an amazing quality. I am really happy with the watch. The order delivered on time. Highly recommended I will definitely buy more
Reply from Matthew Mercury WatchesFeb 27, 2023
Dear Anna, Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you're enjoying your new watch and that it has met your expectations in terms of style and quality. At Matthew Mercury, we pride ourselves on providing excellent products and services, so we're delighted that you found our delivery service to be prompt and reliable. Your recommendation means a lot to us, and we look forward to serving you again in the future. Please don't hesitate to reach out if you have any further questions or if there's anything else we can do to assist you. Thank you again for choosing Matthy Mercury Watches! Best regards,
Karyna K.
I'm very satisfied with the watch, the shipping was on time and very accurate as the watch itself
Reply from Matthew Mercury WatchesFeb 27, 2023
Dear Karyna, Thank you for taking the time to share your feedback with us! We are delighted to hear that you are very satisfied with your recent purchase of the watch. We always strive to provide our customers with high-quality products, and we are glad to hear that the watch met your expectations. We are also happy to hear that the shipping was on time and accurate, as we understand how important it is to receive your order promptly and in good condition. Thank you again for your kind words, and we look forward to serving you again in the future. Best regards,
Shay R.
Great! Arrive on time High quality Great unboxing experience Recommended.
Reply from Matthew Mercury WatchesFeb 27, 2023
Dear valued customer, Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had a great experience with our product, from the timely delivery to the high-quality item you received. We also appreciate your positive comments about the unboxing experience, as we believe that every aspect of our product and service should contribute to a delightful customer experience. Thank you for recommending us to others, and we hope to continue exceeding your expectations in the future. Please do not hesitate to reach out if there is anything else we can do to make your experience even better. Best regards,
Mark C.
A huge mistake buying from this company. Purchased a watch just a month ago and came in with dust all over it and didn’t work. They told me the battery died and I should go buy a new one and replace it. Taken back that I had to be the one to fix a new purchase I brought the watch to two stores and neither could get the battery out of the watch or fix it. I asked for my money back and they said only if I pay to ship it back which is half the price of the watch itself. I’ve filed a chargeback with Chase but what a disaster this purchase was. Timeline: - Purchase took 3 weeks to arrive - Product was dusty and didn’t work - I was asked to take time and money to fix it - When that wasn’t possible they still wouldn’t provide a refund or free shipping back to them which negates their “Return Policy” Moral of the story you’re better spending your money elsewhere or literally anywhere else. This company is a joke.
Reply from Matthew Mercury WatchesFeb 27, 2023
Dear Mark, We are sorry to hear about your negative experience with our company. We strive to provide all our customers the best possible products and customer service, and we apologize for falling short in this instance. We appreciate your feedback and will take it into consideration to improve our processes. Regarding the shipping time, we understand that waiting for a product to arrive can be frustrating, especially when it takes longer than expected. We guarantee worldwide delivery within 5-12 business days. In your case, shipping time took 12 days, which is under our guarantee timeframe. In regards to the condition of the watch, we take full responsibility for any defects or issues with our products. However, our watches are tested before they are shipped out, and we have no record of any defects when the watch left our logistics center. We understand that sometimes issues can arise during shipping, and we are always willing to work with our customers to resolve any issues that may arise. In your case, as you claim the battery druin out, we offer to pay for the battery replacement in a local service center, but you refuse that offer. We want to clarify that we did provide you with a return label to send the watch back to us, but you chose to open a chargeback. We are glad to hear that you were able to receive a refund from your credit card provider. Once again, we apologize for the inconvenience and frustration this experience has caused you. We will use your feedback to improve our processes and customer service moving forward.
Warezon
I order the Dan W model Amazing Chronograph , someone pay attention to each detail in this watch. Top quality when it comes to the materials and Swiss movement. Great price point for Swiss watch Recommended .
Reply from Matthew Mercury WatchesFeb 27, 2023
Dear Warezon, Thank you for taking the time to provide feedback on your purchase of the Dan W model. We are thrilled to hear that you are satisfied with your watch and appreciate your kind words about its attention to detail, top quality materials, and Swiss movement. It's great to know that you also found the price point to be reasonable for a Swiss watch. Thank you for recommending our product, and we look forward to serving you again in the future. Best regards,
Adeel R.
I buy the watches from this brand multiple times and it's amazing. The watch's quality is premium. Delivery time is fast. I'll order the next watch for Christmas...
Reply from Matthew Mercury WatchesFeb 27, 2023
Thank you for sharing your positive experience with us! We're glad to hear that you're satisfied with the quality of our watches and our delivery service. It's always great to have repeat customers like you, and we look forward to helping you choose your next watch for Christmas. If you have any questions or concerns, please don't hesitate to reach out to us.
