The Matworks Ltd.Reviews of matworks.com

Andrea Outstanding Customer Service

Very good thank you for everything you did!!! Thanks Andrea for all your help!!!

Good From a Far but Far from Good. Carpet took 12 weeks for delivery. Was only contacted after 7 weeks that there would be a delay. Communication was poor and when the carpet arrived it does not fit after confirming template.

The mats are well made and fit nicely.

I’m happy I finally got the mats. I thought it would have a deeper pile, but that is okay. Will be installing them today!

It was easy to order and the customer service, at first, was very responsive and helpful in customizing my order (5/13). Let me preface this all by saying that I am a rather patient person when it comes to retail purchases... The order (two custom mats for my RV - they were referred by a member of a FB group I'm in) was supposed to take 2-3 weeks to fulfill the order as it was during a busy period for them. After the third week came and went, I looked into the website to see if there was any activity on my order, nothing. No big deal, I figured they were a little delayed. On 6/10 I sent an email to CS and got response two days later stating that "the mats were in embroidery and should be shipped out early next week" also that I would receive the tracking soon. Nine days go by (6/19) I sent another email inquiring about the status of the order, no response from CS. On 6/24 I send a follow up email to the CS email thread I've been working with and a message directly through their website (kinda getting worried at this point), I get a reply later that day with an apology for the delay as the embroidery group was a "bit of a mess" and that "the mats would be shipped out tomorrow" (6/25). Again, I thank them and wait a little longer. On 6/27 I finally receive the mats (over six weeks later). The mats looked great, have a high-quality texture and I feel that the price was fair. I likely will order from them again and even recommend Matworks based on the quality of their work and basic CS interaction, which was good, just the extended part was a bit messy. The only reason I can't give them a 4- or 5-star rating was the issue with it taking more than double the time to get the mats done and shipped my way.

Ordered samples and they came quickly.

I've been a longtime client of Matworks and am ALWAYS happy with our orders. Communication, product quality, and pricing, are all on point. Thank you! H2O Yachtwear, LLC