Maxaroma.comReviews of maxaroma.com

I got a recommendation from Melissa on YouTube, tried some samples and a full bottle of Dior Homme intense. Decent price with discount. Samples are well packed and labeled.

I was able to find the perfumes I’ve been looking for at a discounted price! The packaging was great and the shipping was fast. Thanks so much!

Genuine product that was a fair price and shipped in an orderly fashion.

Boxing was securely packed. The bottle is beautiful and the juice is great!

My order was very timely and accurate

my order was lost but they resolved quickly after the police report. satisfied

- Decent place to shop for niche perfumes. From time to time, you can find genuinely good deals there. - Out of the 20+ FB perfumes I bought there, the majority have batch codes dating from a few months to 2 years. But I did purchase and return a few bottles that smelled thin and watery and had 5+ yr batch codes. - Their 5 ml pocket perfumes are not always reliably fresh, and cannot be returned as a general rule. So when testing, it's maybe better to buy carded official samples elsewhere, like Twisted Lilly or So Avant Garde. I find those much more trustworthy to test from. - Shipping is relatively timely. The speed depends on the amount you spent and if there's a special on shipping. - Customer service is relatively responsive (chat/phone/email). Chat is often the most difficult to get a hold of timely. Attitudes and knowledge base vary quite a bit depending on who you get. Different staff gives you different answers. For example, their website says "Two Returns a month are eligible for Free Returns & No Restocking fee. If you return more than Two Orders a month, we will apply a $12 shipping fee + a 20% Restocking fee if the items are opened and used." When I asked via chat, a staff told me that if you return more than 2 orders, a 20% restocking fee is charged to the 3rd return even if the perfume is unopened and unused. When asked what *restocking* is needed if the 3rd return was brand new, she responded that it was their way to prevent customer returns. Basically, Maxaroma really hates returns. Different staff at their warehouse may ignore the written policy and charge you a restocking fee even if you only returned just 2 orders this month. They could look back into prior months and decide you returned too many orders over a period of time and charge a restocking fee. Then it gets cumbersome to address the issue. So best to avoid too many blind buys there during the holiday season. They have different coupon codes for different items. So in order to get the best "deal", they basically force you to make many mini orders to "take advantage" of the different coupons. And since you can't return items from more than 2 orders a month, if items from more than 2 of your mini orders turn out to be duds, then you eat the 20% restocking fee and sometimes the shipping penalty. You could've placed 3+ orders within the same hour. It matters not. You also probably want the 20% restocking fee to be applied to the less expensive of the 3 returns, but different warehouse staff also have different ideas as to what counts as the 3rd order. Often they find the priciest return as the 3rd return. - I'm not a fan of their sales tactics. They often advertise price slashes after adjusting their regular prices upwards by $20+ (e.g., Delina is priced at $335 right now during their "up to 30% off specials. It was $260 less than 10 days ago) They're betting on your not monitoring their prices regularly enough to notice. One funny example: during Dec 2022, their "discounted" prices of many of the MFK oud scents were either equal to or more expensive than the prices at the regular Saks Fifth Ave (not Saks Off Fifth). So shop around. You'll often find better deals elsewhere. In conclusion, if you are sure about buying a fragrance (no blinds), and after doing all the math and taking into account taxes and shipping at different sites, you find that Maxaroma truly offers the best price after jumping through all their sales hoops, then absolutely, buy from Maxaroma.

Ease of use on the site; great product; quick shipping and reliable distributor!