MaxJax USAReviews of maxjaxusa.com

Spent about $4000 on the M6K, only to set it up and it not work properly. I have since found out there was a issue with there vendor and flow divider issues. I have tried multiple times to get a resolution with customer service but they put a ticket in and say someone will call back later that day and no call. Today I have had it, I was hung up on by a rep then called back to get Simon. I asked for a manager, he said they are not available and when I kept demanding to speak to one so I could get a resolution he also hung up on me. I am now one unhappy customer to say the least and next step is a lawyer and the BBB.

I was excited to finally be able to have a car lift in my own garage. I did a lot of research and decided that the Bendpak MaxJax M6K would be the perfect lift for my needs. There was a black Friday discount of $300 that was about to expire so I pulled the trigger on a buying the lift as a Christmas present to myself. I don't have a forklift but I do have a pallet jack, so I also paid an extra $95 to have it come on a truck with a lift gate. The order was placed, the website says it should be about 7-10 days and they would call me for delivery. I waited... Eight days had past and the website still said "Processing" on my order and I had no calls or emails from MaxJax. I called MaxJax (bendpak) and was informed that they were actually still in production and they were not ready to ship. I let her know their website where I placed the order did not indicate anything about this being a Pre-order or Delayed Shipping or Out of Stock. When will is ship? I was put on hold, when the person returned she said, she didn't know and they would have someone contact me. I asked them to contact me that day with an update on the delivery. In about an hour, I received a call from MaxJax. The Very First Thing this person says is that she is calling me to tell me she needs to collect more fees!! What?! Nothing about my order status, just give us more money! This new fee was for another $70 because my address is a residence. (I live right off several large commercial blvds in my city) I told her I am not paying anything more until I know WHEN this will arrive. She said based on current production it would arrive in about a month. I asked her when they had planned to notify me of this, as it seems that I had to prod them to find out. She said that I was actually on her list to call today. That seems convenient since I had just called to inquire and she lead this call with I need to collect more money from you. Not sorry about the miscommunication or sorry about the delayed shipping, nothing at all about shipping. I feel like this practice of hiding REAL lead times, not communicating with the customer, and just plain nickel and diming for their "free" delivery is too much. I could wait for the delivery and I certainly could afford another $70 on top of the close to $4000 I have already paid. But without trust and communication, I am choosing to take my business elsewhere. I have requested a refund, I was told that would arrive in 7-10 days as well. I guess, Ill find out how accurate that is too.

I bought a MaxJax lift, had it professionally installed by a local company recommended by Bendpak. The first time I used the lift started leaking. I had the installer check it out and he said it was a cylinder leak. Had a hassle getting a new cylinder. They informed me that I would have to pay for the cylinder installation They said that their warranty only covers replacement parts. Never recieved any warranty information at purchase or after. I ask if this lift was made in China, and the answer from a agent was "it probable was" Can you say Junk!

I placed an order for for this lift on January 18th because there was a 10% off sale from lowe's and it showed an expected delivery date of late january. I wait for 2 months for this lift with no updates from lowe's or maxjax until I call lowe's customer support march 16th to find out what the status of my order is. The lowes customer service rep calls maxjax directly and tells me that Maxjax cancelled my order on January 21st, 3 days after I placed my order which was also right after the sale ended on this item even though I never received any notification or email from either them or lowe's. They also said maxjax claims to have sent an email to me confirming the cancellation which was a lie. Why would a 3rd party vendor bypass the seller and contact the buyer directly about their order? The order still showed as in process through the lowes website. They tell me that my only 2 options are to cancel the order and get my money back or to cancel and reorder it so I would lose the sale price and have to wait another 2 months to actually receive the lift. For an issue that wasn't brought to light for me and I had no control over lowe's and maxjax both were unwilling to honor my purchase at the sale price or provide the product I paid for even though they had my money for months and were willing to keep it forever until I had to call to find out I would never receive the item I purchased. Terrible communication and customer service from both lowe's and maxjax, taking their mistakes and passing them onto the customer. At the end of the day I wasted 2 months waiting for something I'd never get and would've lost my money, DO NOT give them your business!

Once again. Ordered something that should be a stock item. No information back as to the status of order

Ordered online with a 15% off coupon code and they called and said they could not honor their own coupon code that worked in the website.

Ordered 2 lift adapters over 30 days still no items delivered. I have been told twice the items were shipping on Monday.

Ordered a bolt kit, called the following week to see where my order was, was told that it will possibly ship out in another week, before I made the order I was told that they have it in stock, and that it ships next day, I canceled my order, then they told me it would be another week before they can process my cancellation. They also claim they use PayPal but there is no PayPal link during the checkout process, strike three you’re out, very shady business practices, will not ever do business with these people and I will tell everyone that I can how they do business.