Average
Based on 271 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MaxPureCases is listed under Computers & Phones.
MaxPureCases (maxpurecases.com) has 271 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
Showing 8 reviews with 2 stars · Clear filters
Unhappy C.
Feels like an Apple case but definitely isn’t. If it was priced accordingly it wouldn’t be too bad but when you pay a premium price for Apple and receive a fake it’s frustrating. I buy a new case every year and while it is woven as advertised it’s not Apple. Unless they tell the truth avoid this website. Buttons, embossed Apple logo and mag charge are all wrong for a genuine Apple product
Stephanie
I ordered two iphone cases and a screen protector. I am not 100% certain they are authentic apple propducts. The finewoven case i ordered won't fit my charging cable, the opening for the chrging cord is too small and it won't go all the way in. The case also scratched up very easily but maybe that is just the material. Shipping was fast.
Jack K.
I bought an official Apple leather case when I got my iPhone 13 mini at the Apple Store, meaning it was 100% legit. It had worn out over 3 years, and I wanted a new one when I came across MaxPureCases. They claim to sell official cases from Apple. I ordered, it came about a week later. The box looked the same except that the top tag was not the clear plastic on the legit one. But importantly, the CASE IS COUNTERFEIT. The buttons don’t have the cutout around them, and feel much cheaper. The text on the inside of the case that says “iPhone Designed by Apple in California” is a totally different font. Finally, the Apple logo is much lower and bigger than the real version. To make sure, I headed to my local Apple Store(where I cannot say) where an associate told me it was counterfeit. She told me to go to Apple’s website where I can report counterfeits. I should have known when they only had one picture for the case on the website.
Reply from MaxPureCasesMar 28, 2025
Hello Jack, We would like to clarify any confusion regarding a recent purchase. We have no record of a buyer under your name and have not sold these items in the past few months. If you have any questions or concerns about your purchase, please contact us at [email protected]. Thank you for your understanding. Sincerely, MPC Team
Delil S.
Where is order 53661 Tracking JJD0002232686485766
Reply from MaxPureCasesJan 17, 2025
Dear Delil, I would like to inquire about your opinion on whether Trust Pilot is an appropriate platform for requesting information regarding Max Pure Cases’ order status. Specifically, I am referring to the practice of giving negative ratings on Trust Pilot and subsequently inquiring about the order that was placed yesterday? Please, tell us. I will wait.
Ryan S.
I ordered an iphone14 pro case in November 2024. Didn’t receive item until mid January 2025. After trying to call and getting zero responses from the seller, I requested a cancellation. They then stated that I should wait until the package is delivered. Unbelievable customer service. I’m now contesting this order with Affirm to see if I can get my money back as I’ve requested a refund since the company took 2 months+ to deliver an item. Would not recommend this company to anyone. Find your product some place else. Amazon, apple, Best Buy. Anywhere but here.
Reply from MaxPureCasesJan 11, 2025
Dear Ryan, You are correct that your parcel was delayed, and I sincerely apologize for the inconvenience. To be fully transparent, your order was placed during the last week of November and delivered in the first week of January—approximately one and a half months at the worst. During this time, we remained in communication with you and consistently responded within 24 hours. However, our preferred method of communication is email, as we do not offer 24h phone support and we are in different time zone to you. These are iPhone cases, after all—not medicine or high-value equipment that requires immediate attention. As we explained, the first parcel was unfortunately mishandled by USPS and subsequently lost. You were able to track this progress and see the issue for yourself. We also uploaded the tracking for the second shipment just before the New Year, and it was delivered within seven business days, which is expected for free shipping during this busy time of year. You are now requesting a refund without returning the item because of the delay, but this request should have been made before we shipped the second parcel. As for the issue with Affirm, it’s important to clarify that you are in a direct contract with us, and disputes should be handled through your bank or our payment processor on Shopify. Affirm is not involved in this transaction, nor does it make sense for them to mediate this issue—it’s akin to asking the Philippines to settle a dispute between Portugal and Italy. Regarding your parcel, you are welcome to return it for a full refund, which we are more than happy to provide. We did incur significant losses on parcels mishandled by USPS in December. To be honest, such service levels are something I’d expect from a third-world country, not from a nation often referred to as the “leader of the free world.” That said, this is not your concern, nor should it be. I share this only to provide context: this was a force majeure situation, and we did the best we could by promptly reshipping your parcel, which explains why it took about 40 days for the item to reach you. Once again, I sincerely apologize for the delay and inconvenience. I hope you can see this situation from our perspective as well, and I thank you for leaving us a fair review. If there is anything else we can do to make this right for you, please let us know via email, and we will respond 100%. Thank you for your understanding. Sincerely, MaxPureCases Team
Patch Lee H.
Beware that if you are a non EU customer you cannot return an unwanted item regardless of 14 days/30 days from purchase. I emailed them 4 days ago and still no response so I contacted the chat bot on webpage and They only accept returns of goods if damaged. It does sate this in the small print but when did this become a thing? What happened to 14 day money back guarantee?
Reply from MaxPureCasesDec 17, 2024
Dear Patch Lee, We have not received any of your emails. We do accept returns for up to 60 days after purchase, regardless of your location. Please email us at [email protected], and we will resolve this issue promptly. Thank you. Regards, MaxPureCases Team Edit: and we were never contacted as usual… :(
Paul H.
Despite appearance these are not GENUINE Apple products
Reply from MaxPureCasesOct 14, 2024
Hi Paul, Just because an item breaks after months of use or during a fall doesn’t mean it’s not genuine. Apple Store won’t replace items after a certain period of time, even if they’ve been dropped and scratched. Our policy is the same. We can assure you and as hundreds of thousands of our customers know - our products are 100% genuine. Sincerely MaxPureCases Team
Nathan
Took a week to ship and no returns. Not worth the hassle. Only redeeming thing is product was as described. In response to company reply: they offer returns if the product is damaged, so their response is misleading. Long story short, slow shipping and limited return options. This would’ve been a good retailer in 2005, but is outmatched now.
Reply from MaxPureCasesOct 3, 2024
Dear Nathan, Thank you for sharing your feedback with us. We’re pleased to hear that the product was as described and met your expectations. We apologize for any confusion regarding our shipping times and return policy. Our standard free shipping typically takes about a week, and we strive to make this clear during the checkout process. For faster delivery, we offer expedited shipping options at an additional cost. We want to assure you that we do accept returns. While we don’t cover return shipping costs, many of our customers have found affordable shipping options, sometimes as low as $5. Our return process is designed to be straightforward, even though our main warehouse is located outside the USA to keep our prices competitive for all customers. If you need assistance with a return or have any questions, please don’t hesitate to reach out to our customer support team at [email protected]. We’re here to help and would appreciate the opportunity to make things right. Thank you for your understanding. Best regards, The MaxPureCases Support Team
