william B.
Mayflower review
Mayflower review I moved in April 2026 from Chicago to Southern California and chose Mayflower as my moving company. Having read a lot of reviews and comments, Mayflower seemed like a good choice. I had somehow gotten the impression that there were actual employees of Mayflower that would service the move but learned along the way that Mayflower doesn’t really have employees and is essentially just a brand name used by contracted agents such as Corrigan/Premier which was the agent in my area. The only time I saw the Mayflower name on anything was on some paperwork and constant banner ads in my inbox. The trucks were either United van lines or had no name at all. I generally like to say positive things in reviews so let’s start there. The price you are quoted after your initial assessment is the price you end up paying if you don’t add things after the inventory is set. So, there is no hostage taking of your stuff demanding more payment prior to delivery and that is reassuring. Timelines were set and met so no problem with reliability. Corrigan did communicate pretty well despite the fact that my initial contact left the company shortly after my quote and I got handed off to a senior manager in a corporate office somewhere in New York. One concerning thing was that much of what I was told about the logistics of the move was incorrect, so I advise getting virtually everything important or not in writing. I was told we had an assigned driver who would arrive with a crew to my home in Chicago in a 53ft moving van, load and drive to California. So, we arranged and secured parking on our street for that but what actually happened was 2 smaller straight trucks arrived which meant that everything was loaded into these 2 trucks then transported to a warehouse somewhere, unloaded and then reloaded onto the moving van that eventually went to California. As you can probably imagine, all of this loading and unloading can lead to problems. Each Item was numbered and documented, and we were told that upon arrival we would check off these items with the crew. That did not happen, the delivery happened much too quickly to look for the tags and check off things on the inventory sheets. Most things seemed to be in order and only a few items were damaged or broken but we soon realized that several larger items were just missing and later smaller items like shelves from furniture cabinets that had been disassembled for some reason. Included in the missing category were folding tables, office chairs, the shelves and 2 large red Christmas tree storage bags filled with decorations. We contacted Corrigan about the missing items as we assumed they must have been lost in the warehouse load unload process or left on the truck that had another delivery packed in. Nothing was ever found and we were just advised to file a claim which for the chair and tables is easy but not so easy for the many boxes of vintage keepsake ornaments that were in the storage bags or for the furniture that is now unusable without the shelves. I had expected and could deal with some damage and breakage, but it is harder to understand how large things could just vanish into thin air. I suspected that either way they were misplaced, if they were discovered they would need to be redelivered which could be an issue for the company. I now wish I had insisted on checking off each item individually which would have kept the crew there much longer or air-tagged these things and would advise others to do that for keepsake items. In closing, as this was my first and last cross-country move, I can’t rate Mayflower/Corrigan/Premier versus any other brand but would say that the move did go fairly well overall despite the mysterious disappearance of some irreplaceable items. You just have to accept what you get and move on.