MazdaReviews of mazdausa.com

WELL MY WIFE AND I JUST BOUGHT A 2025 CX-5 TURBO CERTIFIED PRE-OWNED. HAD A CRAPPY EXPERIANCE WITH THE DEALERSHIP. CALLED MAZDA USA THE GUY WAS SUPER HELPFUL ON GETTING ME THE ORIGINAL FACTORY WINDOW STICKER. SO GREAT START HOPE THE CAR ENDS UP BEING A GOOD MACHINE FOR THE NEXT6-8 YEARS.

Warning to those thinking of buying a 2026 Mazda CX5. Four month since the dealer delivered my first CX5. Nothing but connectivity and infotainment problems. Dealer replaced the CX5 with another CX5. Same problem. Suggest anyone considering a 2026 CX5, reconsider.

We had an excellent experience leasing a new 2026 Mazda CX5 from Puyallup Mazda. Shout out to our salesperson, Brian Kuzmer, who is awesome to work with. We highly recommend Brian if you're in the Puyallup area and looking for a Mazda!

Mazda European Service ist Grottenschlecht, bzw gar nicht vorhanden bei Fahrzeugstillstand in Tschechien

I’m a new 2026 Mazda CX5 owner as of 2 days ago. I was super excited when I test drove the preferred model and bought the premier model. The car is beautiful! I needed the dealership to bring the car to me as I did not have another driver with me. I discovered today that the audio on the Bose sound system is off and it’s a software glitch. The update is not available to now I’m driving a brand new car without a sound system and cannot use my hands free. How does a corporation allow this to happen??? This is unacceptable and should be rectified ASAP or compensate me for a broken system. I’m already losing excitement for my new car.

The communication from your facility has been non-existent and unprofessional at the Mazda Catonville location: June 20: I brought my vehicle in for a simple 30-minute report. June 25: The only contact I received was a single callback from Jesus, during which I had to correct the record that a loaner vehicle was never offered and request an updated status. July 1: Mazda USA confirmed you received the required parts. July 7: My vehicle was parked on your lot for nearly a week without a word, and I was notified it was ready only after corporate intervened. July 9: The original key fobs have been switched without informing me. When I tried to enter my vehicle using the original key fob I received when I purchased it, it didn't work. On June 20th, when I dropped off my vehicle, you were given the second key fob, which the sales department had attached to a Mazda keychain. Also, I have a time stamp of my burglar alarm going off on July 7th when the vehicle was repaired. I have been a loyal customer at this location since 2017. The current leadership under the current Service Manager, Service Advisor who was assigned my vehicle, and General Manager is, without question, the worst I have ever encountered at Heritage Mazda Catonsville. It is disgraceful that Danielle at the Mazda USA Consumer Experience Center received immediate replies from you, Mr. Martin, while I—the actual customer paying for your services—was completely ignored.

I rented a 2025 Mazda MX-5. This car was a total cluster. It was totally non user friendly with all the normal driver adjustments for the vehicle. A trip to the rent car company was required to get simple adjustments done. The vehicle was very noisy from road noise. The seat belt connection was very difficult. The leg space was not sufficient for a 73 inch tall person. This vehicle is not a good choice and is not recommended for anyone.

I will never purchase a Mazda vehicle again. DO NOT BUY A CX-90. They have a thousand issues with the vehicle. We purchased a used CX-90 3 months ago and took it in for an oil change to only find out we need an entire replacement of the electronic Steering System. Turns out it is a known issue and there are multiple recalls on earlier models. Filed a goodwill case to only be told to **** off by Mazda corporate. They do not care about their customers. The dealerships side with corporate. PLEASE SAVE YOUR SELF AND BUY SOMETHING ELSE