Emily L.
I have never experienced such poor…
I have never experienced such poor customer service. I purchased a giclee poster that I assumed would be a canvas. I immediately emailed and asked for a return label as I needed to EXCHANGE the poster for a canvas. The response was that they do not accept returns due to all orders being custom-made. This is so disappointing. I attempted to call and explain the situation and was again told that no returns or exchanges would be accepted. This is the first and last time I will order from this company. This could have been resolved very simply. I don't think a company that prides itself on same day orders should hide behind "custom" orders as the excuse for a poor return policy.
