MD GLAMReviews of mdglam.com

Reply from MD GLAMNov 28, 2023

Dear Leslie, Thank you so much for taking the time to share your experience with our Deep Pore Foaming Cleanser! We're so happy to hear that it has been such a game-changer for your cystic acne. Your feedback means the world to us, and we're delighted that our product has made a positive difference in your skincare routine. If you have any more thoughts or suggestions, we'd love to hear them. Here's to clear, radiant skin! Warm regards, The MD GLAM Support Team

Reply from MD GLAMNov 13, 2023

Dear Joanne, Thank you so much for your incredibly positive review! We're thrilled to hear that you find our products amazing and worth every star. We understand that quality sometimes comes with a price, but we're delighted that you took advantage of our sales and found them to be a worthwhile investment! Your satisfaction is our priority, and we're honored that our products have left such a lasting impression. We appreciate your loyalty and look forward to continuing to exceed your expectations in the future! Cheers, The MD GLAM Support Team

Reply from MD GLAMNov 8, 2023

Dear Veronica, Thank you so much for your kind words and for taking the time to share your experience with MD Glam's customer service. We truly appreciate your feedback and are delighted to hear that Nina provided exceptional assistance in ensuring the resolution of your lost order. We take pride in our commitment to open and effective communication, and we're overjoyed to have met your expectations. Please know that we're always here to assist you with any future needs or concerns you may have. Your satisfaction is our top priority, and we look forward to serving you again in the future! Warm regards, The MD GLAM Support Team

Reply from MD GLAMOct 20, 2023

Dear Thehunt, Thank you so much for your thoughtful and positive review! We're thrilled to hear that you've found value in our products, especially the DMAE Antioxidant Day Moisturizer and the Hyaluronic Acid Night C-Complex. We understand that quality sometimes comes with a higher price, but we're delighted to know that they've exceeded your expectations. It's great that you've also found that a little goes a long way, making them a worthwhile investment. We're always looking for ways to make our products accessible, and we're glad to hear that you've been taking advantage of our promos. As you try our Sunshout Sunscreen SPF50, we hope you'll find it as impressive! Your feedback means a lot to us, and we appreciate your support. Keep glowing, and enjoy your skincare journey with us! Cheers, The MD GLAM Support Team

Reply from MD GLAMSep 28, 2023

Dear Jen, Thank you for your review and for being one of our most valued customers. We appreciate your feedback and understand your concerns about the recent change in the thickness and consistency of our Hyaluronic Acid Night-C Complex. Rest assured, the quality of our product has not changed. Dr. Cat has confirmed that she has maintained the same molecular weight, which is what sets our hyaluronic cream apart and makes it better than most. However, it's important to note that our product is freshly crafted in our laboratory, and it typically takes about 2-3 months for it to fully settle and reach its optimal state. During this settling period, you may notice some variations in texture. We truly value your trust in our brand, and we're committed to providing you with the highest quality skincare products. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team at [email protected]. Your satisfaction is our top priority, and we appreciate your patience as we work to ensure you continue to receive the best possible product. Thank you for being a part of our skincare journey! Warm regards, The MD GLAM Team

Reply from MD GLAMSep 27, 2023

Dear Joyce, We greatly appreciate your positive review! It brings us joy to know that you're enjoying the MD GLAM Ultimate Anti-Aging Kit and that it has been effective in reducing dark spots on your skin! Your satisfaction is our top priority, and we're always here to help you achieve the best results possible. Here's to continued radiant and healthy skin! Warm regards, The MD GLAM Team

Reply from MD GLAMSep 27, 2023

Dear Belle, Thank you so much for your kind words! We're delighted to hear that you've had such a positive experience with MD GLAM's Ultimate Anti-Aging Kit for nearly three years. It's always wonderful to know that our products have made a positive impact on your skin and your confidence. We appreciate your continued support, and we're thrilled to have been able to meet your expectations with our restocked products. Your feedback means the world to us, and it's customers like you who inspire us to continue delivering exceptional skincare products! Warm regards, The MD GLAM Team

Reply from MD GLAMSep 24, 2023

Dear Shamsedin, We deeply regret that your recent experience with our Day Moisturizer was less than satisfactory. At MD GLAM, customer satisfaction is of utmost importance to us, and we genuinely apologize for falling short of your expectations. Your feedback is highly regarded, and we truly appreciate your openness in sharing it with us. Your observation regarding the air gap, particularly in the Day Moisturizer, is valid. However, please be assured that all MD GLAM products are sold by weight, not volume. The variation in appearance between the Day and Night creams arises from differences in formulation and texture. During the shipping and transporting process, these variances can cause slight shifting, which may result in settling over time. While the volume of the Day Moisturizer may appear different or seem "less than expected," the actual quantity of the product remains correct. Therefore, you'll get every ounce of product you deserve. 
Nonetheless, we are committed to providing you with the best customer care experience, and we are more than happy to resolve this matter promptly. In fact, one of our team members has already reached out to you to address the issue and work towards a solution as quickly as possible. Thank you for your kind understanding and for giving us the opportunity to make this right for you. Your satisfaction is our top priority, and we look forward to serving you better in the future. Very sincerely yours, The MD GLAM Team