MDLIVEReviews of mdlive.com

Pointless I have used this service twice now and they just send me to the dr anyway. Just a waste of time

I cannot say that I was thrilled with this service. I am using a new insurance company that offers this service for members. I have used a very similar service with my previous group insurance, so I can compare the two. First off, the price is too expensive for the level of service you get. This service was free of charge to members and the minimal fee was picked up by our previous insurance provider. Second, I was given an eye drop for pink eye that is in the same family of the antibiotic that I listed as having an allergy to. I had no idea and the pharmacy missed it as well and I was left with very adverse reactions. I stopped the antibiotic and did not bother calling back, as I didn't want to incur yet another fee for such minimal services. I chose to go to a local clinic instead. This whole ordeal ended up costing me more out of pocket and was more time consuming than if I would've just gone to the clinic in the first place. I will say that I was super happy that our new insurance offered this service since I expected the same quality as what I had from our previous provider but was very disappointed. I can't say that I'll use this service again unless I absolutely HAVE to and at that, I'll be very careful to insist that the physician on the phone takes more time with me and answers all of my questions - including that they have closely gone over my chart. So I will say just be aware and as always, your health matters most to you and make sure you are taking the best care of yourself and insisting on quality service that you deserve and most definitely pay for!!

All I was told is he didn't know and I should go get seen

Asked prior to call about a particular prescription and confirmed I could get through mdlive visit. Turns out I could not. I called back and requested refund. They agreed but refund never came.

I gave 1 start because No stars wasn't an option. The Doctor just gave me pain medicine (over glorified ibuprofen) that doesn't work and frankly I could have bought over the counter, and told me to seek care at an onsite facility. With my busy schedule, I don't have time to go elsewhere so I figured I'd give this a try. Honestly I'll probably not use this app again, I'm better off going to Urgent Care or ER, I'll get a better diagnosis and better treatment when it comes to medicinal treatments. Thanks to addicts and abusers, people like me that are working hard and don't have time to take off because I work 2 jobs to care for my family will never get the 'actual' treatment that we need. The app is a great idea if you're sick to your stomach, resulting in you not being able to leave your house but otherwise for anything else just skip it and go to Urgent Care, ER or better bet your Primary care provider. I don't foresee this to be very effective or reliable in a year or so.

Had to call multiple times to get the prescription sent over. I was sick for days and did not Receive my medication the same day, doctor did not send over to pharmacy.

If I had followed doctor's orders and not taken an antibiotic, I would have been hospitalized. This doctor refused to prescribe azithromycin, a drug literally every other doctor I've ever seen has recommended for my condition. I begged the MDlive doctor to prescribe the proper treatment but she callously refused. I went to a CVS minute clinic which provided the proper prescription. Dr. was callous, ignorant, and stupid.

There are no mental health counselors available, and the psychiatrist is never available . I did have an appointment with MDLIVE , a family doctor that sent a prescription my insurance wouldn’t pay for. It took days to figure out I couldn’t even get the prescription because my insurance won’t pay for it. It’s worse than going to the Emergency Room...I don’t get the execution but the idea is great. Do better I am mentally ill and depend on services like these. Fix it Respectfully, Tera Harris