Great
Based on 11,728 reviews
MDLIVE4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MD Live by Evernorth is a leading provider of virtual care in the U.S., with a national network of board-certified doctors, pediatricians, dermatologists, psychiatrists, and licensed therapists who provide care for a wide range of medical and mental health needs. Our providers average 10 years of experience and deliver expert care anytime, anywhere.MD Live Urgent Care is available 24/7, including holidays. Primary Care and Behavioral Health provide flexible scheduling, with same-day appointments available for routine primary care needs.MD Live accepts most major insurances, such as Cigna Healthcare and Blue Cross Blue Shield, plus self-pay options for Urgent Care and Behavioral Health.
MDLIVE (mdlive.com) has 11,728 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 251 reviews with 2 stars · Clear filters
William M.
The service was convenient but I was barley able to understand the doctor due to the language barrier.
Reply from MDLIVEMar 27, 2019
Hi William, sorry to hear that you did not have a pleasant experience.
Lorie
Talked to a doc on phone (and he seemed rushed) that diagnosed me with a virus and prescribed a nasal spray and said I’d have to ride it out. Three days later I’m in urgent care diagnosed with Flu Type A and bronchitis. Severely ill. Total waste of money and possibly dangerous outcome. Will never use again.
Reply from MDLIVEMar 27, 2019
Hi Lorie, we are so sorry to hear that you did not have a great experience with our services. We are very concerned and would like to know more. Your message has been escalated to our customer service dept, and someone will be in touch with you. Hope you’re feeling better.
John G.
Great concept and convenience. The last two virtual visits have missed the mark. In both cases I paid for my MDLIVE interaction and had to follow up with an in-person visit to my local urgent care. Was told by MDLIVE doc I had strep when when my complaint was sinuses. I went to urgent care and it turned out to be a sinus infection. Had a relapse on sinuses and was denied antibiotic treatment with MDLIVE because the issue hadn’t been ongoing for seven days. I was miserable so I went to urgent care and received proper treatment. The whole point of MDLIVE is to save time and money and avoiding in-person urgent care visits. That just hasn’t been the case recently. It has failed to be a good return on my investment recently. Hopefully this is just a temporary rut. Once would be a coincidence.... twice is just an inconvenience that makes me want to avoid using or recommending MDLIVE.
Reply from MDLIVEMar 27, 2019
Hello John, we are so sorry to hear that you did not have a great experience with our services, and are very concerned and would like to know more. Your message has been escalated to our customer service dept, and someone will be in touch with you. Hope you’re feeling better.
ROBIN M.
I made an appointment the day before. I was on the wait clock 15 min with first attempt. The doctor never appeared. I called customer service 3 times before I could get a doctor online. In total 35 minutes.
Reply from MDLIVEMar 27, 2019
Hello Robin, we are sorry to hear that you did not have a great experience and would like to know more. Your message has been escalated to our customer service dept, and someone will be in touch with you. Hope you’re feeling better.
MELISSA
Disappointed this time. I didn’t feel very listened to or taken seriously.
Reply from MDLIVEMar 27, 2019
Hello Melissa, we are sorry to hear that you did not have a great experience and would like to know more. Your message has been escalated to our customer service dept, and someone will be in touch with you. Hope you’re feeling better.
Cynthia R.
They service was great but I think they need to be sure to send a dr return to work note when requested. Besides thank I like them and will use them again
Reply from MDLIVEMar 27, 2019
Hello Cynthia, thanks for the suggestion we'll send it to our customer service dept. Hope you’re feeling better.
LAURA S.
The doctor was very short and rude.
Reply from MDLIVEMar 13, 2019
Hello, Laura, we are so sorry to hear that you did not have a pleasant experience with our services. We are very concerned and would like to know more. Your concerns were escalated to our customer service dept. and someone will be in touch with you. Hope you’re feeling better.
James Barry R.
I uploaded a picture that the doctor could not view. My problem got worse so I had to go to my regular doctor. It’s almost like I wasted the $40 I paid. But, it was a new experience. Not sure I would do it again.
Reply from MDLIVEMar 13, 2019
Hello, James. We are so sorry to hear that you did not have a great experience with our services. We are very concerned and would like to know more. Your concerns have been escalated to our customer service dept. and someone will be in touch with you. Hope you’re feeling better.
