Great
Based on 11,728 reviews
MDLIVE4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MD Live by Evernorth is a leading provider of virtual care in the U.S., with a national network of board-certified doctors, pediatricians, dermatologists, psychiatrists, and licensed therapists who provide care for a wide range of medical and mental health needs. Our providers average 10 years of experience and deliver expert care anytime, anywhere.MD Live Urgent Care is available 24/7, including holidays. Primary Care and Behavioral Health provide flexible scheduling, with same-day appointments available for routine primary care needs.MD Live accepts most major insurances, such as Cigna Healthcare and Blue Cross Blue Shield, plus self-pay options for Urgent Care and Behavioral Health.
MDLIVE (mdlive.com) has 11,728 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 1,221 reviews with 1 star · Clear filters
Elizabeth H.
Terrible “bedside manner” with Pardeep K. Shori out of Texas. If I could give a zero star I would. Rude and obnoxious. Hung up the phone on me. Don’t use this service. I’ve had other telemedicine providers & services and they did not talk to you like trash like this one did.
T G.
I would give 0 stars if I could. It’s a waste of time! Third time we have used this service and they refuse antibiotics. We end up having to go to urgent care so they can access in person. I won’t be using them again. They claim they don’t issue antibiotics but they prescribed them to my daughter for the exact same symptoms! It’s a joke!
Kevin
I told them exactly what I needed and asked if they could help. They said that wasn't a problem before they took my payment. In the consult, I was told they could not help. This "service" is an absolute scam!
Michele W.
Their website is broken. In the span of 43 minutes, it logged me (an active user) out 13 times while I was trying to chat with a rep to set up a virtual appointment. It was extremely annoying and frustrating. I finally gave up and went elsewhere. When I told the rep about the logouts during the chat (while the system kept logging me out), she apologized but did not respond when I asked her how to prevent the logouts and she didn't try to help on that front. I'll never use MDLive again.
john
Terrible. If I could give a minus rating , I would. I used E treatment and used the option without speaking to a doctor. I got a diagnosed that was not close to what I have. I had an irritated throat and wanted antibiotic treatment to avoid a secondary infection. I received a diagnose for and was prescribed meds for COPD. I did not received a written diagnoses , just prescribed meds and a bill. They refused to give me a refund If I took the meds , I would be sick. TERRIBLE
Aaron K.
Biggest scam in health care! They partner with Cigna and lead you on to believe that they will treat you. That is far from what they do. They take your $63 and refer you to an urgent care, where of course you will have to spend more money. Save yourself some money and just go to an urgent care. Spoke to customer service, which was rude and stuck to there no refund policy. What a bunch of crooks!
Michelle Elliott M.
MD Live will charge a $50 cancellation fee even if you attend the appointment. I have already filed a BBB complaint as well. Their customer service team will not refund the fee even though they agreed that I was correct.
Dylan S.
TERRIBLE SERVICE. I’d give it less than one star if I could. The doctor called me early and I missed the call by 30 seconds. Called back immediately and they said that the doctor already marked it as a missed appointment and their policy states I have to reschedule- even though it was still my appointment time!!! Then I spent 30 minutes on the phone with the representative trying to reschedule the appointment and she kept giving me false information (wrong time zone, date that didn’t match with the day of the week, etc) and after all that she said there’s an error and they can’t reschedule me. AND THEY ARE TRYING TO CHARGE ME A NO SHOW FEE EVEN THOUGH THEY CALLED ME BEFORE MY APPOINTMENT TIME. Worst experience I’ve ever had. STAY AWAY.
