MDLIVEReviews of mdlive.com

The call was dropped or she hung up and sent my summary without finishing. She did not call back and she sent the the summary. Unacceptable.

Scheduled a call with a dr 2/7. Received a prompt call back. Said they would send a prescription to my pharmacy. Dr visit was first thing in the morning. The pharmacy did not receive my prescription. There is no way to get back in contact with the dr. Submitted an online chat. Finally my prescription was sent in the evening. Visit should have been covered 100% by my insurance with no charge to me. Confirmed with my carrier, but my card was charged $82 over a month later on 3/15. Requested a refund. They finally billed my insurance as originally requested. Insurance paid the claim 4/6. Was told the refund could take up to 30 days. Over 30 days later still no refund! Now they have received my payment as well as payment from my insurance carrier. Will not use their services again!

Tried this today to get advice for how to reduce the symptoms I'm experiencing due to Covid. The doctor was rude and assumed I was trying to get Paxlovid even though I did not bring up Paxlovid. He said, "you're not eligible for Paxlovid so I can't prescribe that" even though he did not ask any questions about preexisting conditions, etc. From what I understand anyone with depression, former smokers, etc. are eligible, but that is neither here nor there as I was not suggesting I take Paxlovid, just asking about over the counter remedies. I told him I had a headache and he said headache can be a symptom of meningitis so I should consider going to the ER! What??! Totally useless. It stressed me out more and didn't help at all. Guess I'll stick to Advil.

Don’t waste your time with the urgent care on MD live. I have had a sinus infection for a week and all the “prescribed” me was an over the counter nasal spray. When I ask for a steroid/antibiotic he said they can’t prescribe those for sinus infections. So I just wasted $60 dollars.

After using this service for a sinus infection and getting absolutely no service, I’ve decided to turn my complaint over to the AG of my state. This is the second time I’ve used this service. The first time was great. The Dr I spoke to today was awful. He told me I needed to have been febrile for TEN days in order to prescribe me antibiotics for my sinusitis. TEN days????? Most ridiculous thing I have ever heard! This telemedicine site is a scam and needs investigating. I plan on contacting the Medical board as well. Keep your Drs information when you get your summary and you may want to do the same thing. Trash medicine

The worst Useless service I will never use again and will definetly advice everyone I know not to Physician confirmed diagnosis I told him I already knew I had and told me to see a local physician inside of calling in medication or treating condition. Terrible customer service very rude Promised call back from supervisor and they never called back Entire department reachable by email only no one to speak to and nasty replies in email as well.

Customer service was so rude today. I'm kind of shocked. I'm so nice to customer service people because it's a hard job, and people take their aggression out on them. I have never had a call center employee be so nasty to ME for bothering her to do a task she "doesn't like to do." I can't believe BCBS partners with them at all.

The service with MDlive was horrible. I paid $63 for a visit on Monday 4/1/24. I received a call back at 2:40pm. I explained my symptoms. Im having flu like symptoms with redness in my left eye, pain in my left throat and left ear. Congestion in my nose and coughing. I was told to discontinue any over the counter medicine. I have a viral infection. I was told to get Afrin and was prescribed benzonatate 200MG 3 times a day for the cough. I ask the doctor will these 2 meds will relieve all the issues I was having. I was told yes. I also ask if I would need any antibiotics. I was told no that antibiotics are not used for a viral infection. About 1 hr later I started the treatment plan. I was in a lot of pain in my throat and ear and keep coughing I just unable to sleep. On 4/2/24 I called back at 10:28pm I called MDLive again to let them know the meds was not working and I was in a lot of pain. I was told I needed to pay another $63 to speak to another doctor. I asked why if it’s the same symptoms that were not treated properly on my first call. I was told it like going to the emergency if you have to go back for the same issue you will be billed twice. I told her I’m not paying twice. On 4/3/24 I called MDlive at 3:56pm and requested a supervisor call back. At 4:39pm I received a call back for a supervisor and she told me I had Covid. I asked her how did she know I had Covid and then she said sorry that’s not my information it’s another Patient. She then advised someone will call me back. I never received a call back. I called back at 5:44pm and was told a new request for a supervisor call back was submitted. I did not receive a call back at 7:57pm I called back and was transferred to the supervisor extension no answer so I left a voicemail message. Now it’s 10PM and I’m yet to receive a call back. I’m in a lot of pain and I'm not getting any help. In my opinion there’s no care for the patient. MDLive wants me to pay multiple times to resolve the same issue. Which I don’t believe is fair. The reps that take the scheduling request for an appointment are helpful but there’s a disconnect with their overall service.