Great
Based on 11,728 reviews
MDLIVE4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MD Live by Evernorth is a leading provider of virtual care in the U.S., with a national network of board-certified doctors, pediatricians, dermatologists, psychiatrists, and licensed therapists who provide care for a wide range of medical and mental health needs. Our providers average 10 years of experience and deliver expert care anytime, anywhere.MD Live Urgent Care is available 24/7, including holidays. Primary Care and Behavioral Health provide flexible scheduling, with same-day appointments available for routine primary care needs.MD Live accepts most major insurances, such as Cigna Healthcare and Blue Cross Blue Shield, plus self-pay options for Urgent Care and Behavioral Health.
MDLIVE (mdlive.com) has 11,728 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 755 reviews with 4 stars · Clear filters
Parker C.
Very thorough
Reply from MDLIVEJun 5, 2018
Hi Parker. We're glad to hear you had such a good experience with MDLIVE and that you received thorough coverage! If you have any concerns, feel free to email [email protected]. We hope you are feeling better!
Victoria
I have used MDLIVE twice and both times I received a prompt response and the doctors prescribed the correct medication for the illness called about. I highly recommend.
Reply from MDLIVEJun 5, 2018
Hi Victoria. We're glad to hear you had such a good experience with MDLIVE! We appreciate you taking the time to give us your feedback! Feel free to email [email protected] with any other concerns you may have. We hope you are feeling better!
HF
The entire call was less than 5 minutes. I knew what the problem was and just needed a quick prescription—I submitted the pictures so it could be done via phone without video. It felt a little brisk and rushed, but it was simple and easy.
Reply from MDLIVEJun 5, 2018
Hi Hannah. We apologize for the brisk service, but we're glad we were able to help. Feel free to email [email protected] with any other concerns you may have. We hope you are feeling better!
Claire B.
Had phone appointment at 8:00 a.m., but doctor had not yet phoned in the prescription by 1:00 p.m., so I call for follow up. Follow-up service was fantastic! I got a call back in ~10 minutes and a complete resolution, including a confirmation from the pharmacy, in under 30 minutes.
Reply from MDLIVEJun 5, 2018
Hi Claire. We're glad to hear you had such a good experience with MDLIVE! We do apologize for the initial delay with the first call, but glad the follow up was an improvement! Feel free to email [email protected] with any other concerns you may have. We hope you are feeling better!
STEPHANIE
A little more expensive than I would have liked. Teledoc was only $25 and this one is $42. Other than that the doctor called within 5 minutes of me scheduling my appointment. Very professional and knowledgeable doctor. Prescribed the antibiotics that I needed, delivered it to my Pharmacy, and I was able to pick it up the same day. Very pleased with that and that I did not have to wait for my primary care physician to have an opening available and I did not have to pay the extra money to go to an urgent care. Thank you mdlive.
Reply from MDLIVEJun 5, 2018
Hi Stephanie. We're glad to hear you had such a good experience with MDLIVE! We're here to save you time; so happy to help! Feel free to email [email protected] with any other concerns you may have. We hope you are feeling better!
Katherine J.
Dr. on other end had strong accent. Asked him to repeat a couple of times. Otherwise loved the prompt courteous response.
Reply from MDLIVEMay 28, 2018
Hi Katherine. We are glad to hear that you had a present experience with the app, but are are very sorry to hear you had this experience with your doctor. If you would like to discuss your concerns further, please send an email to [email protected] with the name, email address and phone number associated with your account and we will escalate to customer service. We hope you're feeling better!
Jennifer H.
There is nothing that replaces a human to human experience. But for non life threatening things, this is a great tool.
Reply from MDLIVEJun 5, 2018
Hi Jennifer. We're glad to hear you had such a good experience with MDLIVE! We know we can never replace that human intimacy but, you're right! We're here to save you time and increase accessibility! Feel free to email [email protected] with any other concerns you may have. We hope you are feeling better!
Sariah T.
Very easy to use was promptly called by a physician. Downfall is having to create a whole separate account for dependants such as kids. I wish there was an option to use under primary
Reply from MDLIVEJun 5, 2018
Hi Sarah. We're glad to hear you had such a good experience with MDLIVE! We do apologize for requiring multiple accounts, we'll keep that in mind as we move froward! Feel free to email [email protected] with any other concerns you may have. We hope you are feeling better!
