Average
Based on 115 reviews
Mecum Auctions3.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Mecum Auctions (mecum.com) has 115 customer reviews on Folks Told, with an average rating of 3.3 out of 5.
115 approved reviews, newest moderated first
T J K.
I attend 2 or 3 of their auctions a year. Sometimes I buy and sometimes sell. Very professional and fair company that is why I only deal with them. I have never had a problem. For someone to say they did not know there was a 10% fee to sell with a reserve is either not truthful or totally in a brain fog. Everything they do is thoroughly explained weeks before and even that day prior to the sale or purchase.
Lawrence F.
Mecum has best Customer Service in the industry, Debbie Rowan is absolutely amazing with her personal touch of professionalism, and her way with each and every person she encounters. Want to thank Dana Meum for putting together such a fine team for such a fine event each and every year at Indy you’re the best in the business.the Auto memorabilia are some of the finest in the industry, The excitement and experience is a must go to event every year. See you in Indy 2024
Karl B.
I want to warn individuals for selling cars at Mecum. In my case, my father passed and I had seven cars in a collection to sell. Everything with Mecum as far as writing up an editorial about my father, convincing me to run them through as a collection, and photography and transportation all went very well. Where things got bad and then even worse was when it came to the money and title. All my pink slips with the required documents they requested were in Mecum's hands roughly four weeks before the auction. So I assumed everything was fine. The auction comes, each car sells, but 2 1/2 weeks after the auction I started to wonder when I would get paid. I was told by the rep that I would be paid within four weeks. When I inquired with the title department of Mecum, they didn't know who I was or where my cars were in the system. Finally after 10 minutes she comes back and says she found 3 out of the 7. There was an issue with all the titles so they said they could not pay me until they got the pink slips in my name rather than my father's. So this will delay my payments for the cars for several additional weeks. I was the worst is I found out that what Mecum does is when you see the auction price, once they hit the hammer and they're sold, they add their 10% buyers' fee which means you are not getting what shows on the screen. If you have a 10% reserve, they add a back door fee of 10% on top of that for the buyer buying your car so they are essentially getting 20% off the selling price. They never told me about the additional 10% that comes off my price. I had reserves on 4 of my cars but had I known they were going to take 20% I would never have dropped the reserves. You feel like you got ripped off righteously, so buyer and seller beware. Horrible experience and they don't tell you about the hidden fees. In my case, they waived the entry fees, the transportation fees, but now I know why they would do that because at the end, they made about 18% on some of the cars. I can't believe how sick I feel and how ripped off I feel.
Reply from Mecum AuctionsApr 2, 2024
Karl- Your consignment agent has reached out to you in an effort to resolve the title issues and payment timing. Please contact him to expedite this process. Regarding the auction fees, we work to be as transparent as possible here. Your net is the hammer price less 10% (if selling with a reserve) or less 6% (if selling no reserve). This was clearly defined in your consignment agreement. Although not relevant to your side of the deal, you are correct that we also charge a buyer premium. Regardless, we very much appreciate your business and we regret that expectations were not met. Please contact us if you would like to discuss any of this further. Mecum Auctions
Phyllis
I've been a buyer and a seller since 2013 and have always had an exciting and entertaining experience. It's difficult to imagine how such large events are so organized and personal. Debbie Rowan and her staff are amazing.
TRUIT P.
I have been attending Mecum auction since 2015. Debbie Rowan is my go to person for any and all information on up the coming auctions. Mecum is a family owned business. The auctions are most professional and also entertaining. They love families to attend. Dana Mecum will even let your children get involved by placing SOLD stickers on cars. For a great family experience take your family to a Mecum Auction. If you cannot attend watch on Motor Trend TV.
Chris Q.
Mecum auction in Kissimmee is an exciting and entertaining event. The cars being auctioned are great quality.The staff is extremely helpful and friendly. Kim always has a smile and is extremely knowledgeable. She handles questions in a clear concise manner.
Karen C.
Honestly, having dealt with Mecum Auctions for over 15 years, Debbie Rowan has been, hands down, the best concierge, customer service, and great friend ever!! She is always ensuring our complete satisfaction and makes sure every visit to the auction is a pleasurable experience. From seating, guest badges, to bidding registration, and beyond, Debbie does it right!
Marvin T.
I have attended many auctions with the goal of being a Buyer (occasionally), a Seller (once) and a Watcher (mostly). Regardless of my purpose for attending I have ALWAYS had a most excellent experience when at a Mecum Auction, and this is predominately due to the Mecum staff. They go out of their way to be helpful, and are always friendly when so doing. The auctions have a wide range of cars which are available in a wide range of collectability and of condition, which of course means a wide range of prices... and while it is up to us Bidders to inspect or have inspected the vehicles the Mecum people work hard to make all of the other aspects about buying/selling as easy as possible (e.g. transport; finance).
