Medela LLCReviews of medela.com

God oplevelse med Medela men mindre god oplevelse hos Babysam på en brystpumpe fra Medela men Medela (Yvonne) var helt fantastisk og hjalp os i mål så min svigerdatter kunne få en anden pumpe der passede bedre. Kæmpe ros til Medela og deres håndtering af sagen. God rådgivning fra Medela og Yvonne var både sød, dygtig og hjælpsom. Kan varmt anbefales.

Clearly more interested in squeezing as much money out of new parents as possible than helping out. Awful customer service. Next day delivery took 5 days to arrive. Delivery company said my address didn’t exist so I replied to their email to change to a drop off point. This added 3 days on to the delivery and ended up going to their depot to get it. Medela said I was at fault for the delay for replying to the email asking me to change where it was sent to. They bill on calendar days but only offered a refund for 2 business days rather than the 4 we were without pump rental. They continued to bill based on the original date rather than the delivery date even though this meant we were paying for less days than we paid for. Sent the pump back 4 days before the next billing cycle, but they took the next payment as it arrived back on the date of the next cycle. Complained to Customer Service but email has been ignored.

I have read about how great customer service is so I had reached out when my tubing broke inside of my pump. I tried calling twice at different times on different days to only be on hold for over 10 minutes. I was working and could not continue to be on hold so I sent an email. It took them almost ONE MONTH to respond to me. In which I was told they could not help because it was user error not their error, which I get, but then continued to send me boilerplate messaging that wasn't even related to my problem.

Bröstpump freestyle trasig 2 ggr och medela är ovilliga att skicka en ny. Riktigt kasst bolag. Både produkt och kundbemötande. Gör er själva en tjänst och försök hitta ett annat bolag.

Lots of negative reviews on here and unfortunately mine is too. Rented a pump from Medela to try to increase supply and start feeding expressed milk to my baby who was losing weight. Paid £49 for delivery and the 24mm shields (you don’t get an option) plus £49 per month. The 24mm shields were too big (and I knew they would be in advance) and so I’m getting 1oz of milk per pump. I contacted customer service who told me I had to buy the 21mm (even though I paid £49 for set up which did not allow me to start using the pump) and they were out of stock. I was then told I could buy off Amazon. I’m not prepared to spend another £35 when I have unuseable 24mm shields at home to get the 21mm when it may be that the pump is just not great. I get 3oz per breast in the MomCozy I have and was hoping Medela would be better. i was mistaken. Medela should really give you the option / send a measuring tool (like MomCozy do) before sending you shields which you can’t use. The customer service team don’t acknowledge that it’s unjust to charge someone £49 for shields they can’t use.

Terrible product, stops working after less than a year. We bought ours in February after our baby was born and it has stopped working. I have identified that I think it is the membrane that is not working and instead of just replacing it, Medela has said we have to purchase new ones. The alternative is to return the breast pump - which is obviously something any breast pumping mum is not going to want to do as you cannot afford to stop pumping due to milk production stopping. As a new mother, using this product and dealing with their customer service has been horrible and I feel really disappointed and let down. It has made me feel depressed and stressed that I can't feed my baby.

Me and my partner have been blessed with our baby in summer 2023 and looked to get a reliable breast pump to support feeding. We decided to go with Medela based on recommendations and glad we did. These are not the cheapest but when I product stopped working this week, we were a bit nervous about having to pay for a brand new device. However, the customer care line my partner called were exceptional, they provided a resolution that day and my partner left with new equipment from our local Boots. I see this customer service as exceptional and based on the level of support, I'd highly recommend the breast pump and Medela brand. Thank you.

I recently purchased the medela hands-free breast pump and I am so disappointed. The milk doesn’t drain properly, it only comes with 2 Falange sizes neither of which work for me and the cups are incredibly finicky so it’s not “hands-free” by any means. Medela needs to make better products and lower their prices. Next time I’ll do more research before I purchase and find other companies who’s parts are interchangeable and fitted for women’s bodies not milking cows.