Average
Based on 1,456 reviews
Medical Guardian3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Medical Guardian’s mission is to provide an affordable and reliable medical alert service to all those who wish to live an independent life, regardless of their limitations. Whether our customers are looking to remain safe in a medical emergency such as seizures, stroke, or heart attack, have limited mobility, are at risk of falling as they age, or are afraid to live alone because of home invasions or fires, Medical Guardian guarantees to be there to protect them.
Medical Guardian (medicalguardian.com) has 1,456 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
1,456 approved reviews, newest moderated first
Joe Horvat, S.
We received a replacement pendant, due to a low battery reading on our original pendant. The replacement was so sensitive it kept setting off a fall alert when no fall had taken place. It has since settled down and we haven't had that problem for a while. It has already paid for itself by sending emergency personnel after a recent fall.
Gregory
I have moble device. Like the size and pouch. However did an emergency test thought response time could have been faster!
PJ
Folks answer immediately. I feel very secure having the gizmo!
Bob W.
CONS: (BIG ONE) i bought an alarm button at the behest of my wife. I chose the GPS locator after discussion with a sales rep, who said that it will be "close" in telling my location to EMT's. I tested it on Friday, by asking the Answering Service to tell me where I was located. They gave me a location, which was 1.5 - 1.9 miles (driving) East of where I actually was. This would tell them to send someone from a firehouse 2 miles away, rather than the one across the street from where I really was, and would misdirect them by 2 miles. (NOTE: This is about the same error which was on AT&T and Verizon cellphone GPS a few years ago.) I asked the operator how they could find me, and she answered, "We would access other resources." (But, she didn't know what those were.) 2) Dispatch call was answered in about 15 seconds. OK. I will update this review as I find out more. PROS: 1) Really loud clear speaker on the transceiver, and good mike pickup. 2) Nice belt pack for it (Spring is so tight that i almost need pliers to get it on and off. Not likely to lose it, but people with weak hands can't do it.) 3) Black wristband button works fine.
Reply from Medical GuardianDec 12, 2016
Hi Bob, Thank you for your feedback! In regards to your concern about the emergency operator pinpointing your location, it may have something to do with the cell coverage in your area. We use a nationwide cellular network with our GPS-enabled medical alert systems, and if you call our Client Services Team at 1-800-313-1191, one of our representatives will be able to tell the strength of the network in your area. We hope this helps Bob, and please don't hesitate to reach out with any other questions or concerns. Thanks again, and we hope you have a great day!
Ersa S.
Medical Guardian is great. They are right on top of things. Much better than I thought. They are worth the money.
Santos R.
My. Others and sisters bought this for our father and after setting this up we now have a great price of mind. Dad loves it. He uses the necklaces for around the house and when he takes a shower he puts on his bracelet. Thanks to guardian medical !!
Delores P.
Quick response, I have not had any problems. I have fallen several times and I have had no problems with Guardian. They have called emergency services for aid and emergency services have been come to my aid within minutes.
Ervel D.
This has been dependable and efficient.
