Average
Based on 1,456 reviews
Medical Guardian3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Medical Guardian’s mission is to provide an affordable and reliable medical alert service to all those who wish to live an independent life, regardless of their limitations. Whether our customers are looking to remain safe in a medical emergency such as seizures, stroke, or heart attack, have limited mobility, are at risk of falling as they age, or are afraid to live alone because of home invasions or fires, Medical Guardian guarantees to be there to protect them.
Medical Guardian (medicalguardian.com) has 1,456 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
1,456 approved reviews, newest moderated first
Dave
Bad experience. First the unit arrived a week after sales indicated, meaning that I was no longer in town to help my mom set it up. Second, my sister is now helping and is unable to activate. Phone consultation is not helping. Wait times are quite lengthy as expected with any firm where orders are placed via web. You asked.
Etha F.
To whom it may concern:' Several months ago, I switched my mother to your system. Based upon your online advertisement and testimonial, I thought my mother and I would be satisfied. However, I am sad to report that has not been our experience: 1. Last week, my mother tested her system (as she does once a month) and she said it took 20 minutes before anyone responded. 2. Several days later, my mother and I called together (three way call) to customer service. Your customer service consultant said the elapsed response time was 5 minutes. Regardless, if it had been an emergency, it was sufficient time to allow for anoxic brain damage to occur. 3. So the customer service consultant performed a remote test that demonstrated that my mother's system was not responding appropriately. She said that she was sending out another medical guardian alert system for delivery today (Saturday). 4. Today, my mother called to report that the system did not arrive. Now she is worried that the package will be delivered when she may not be at home. 5. So we attempted another three way call to customer service. We heard continuous loud music. So I instructed my mother to press her alarm around her neck. Several minutes elapsed and finally someone responded. 6. My mother explained that the package did not arrive and the person responded they could not help her because they did not have the tracking number. Neither my mother nor I have the tracking number either. 7. So I tried live chat. Harry explained that you were understaffed because it is 5:30 PM on Saturday. He instructed me to leave a message. Just as I dialed the number that he provided, and the recorded voice instructed me to leave a message, the phone disconnected the call. These experiences provided me utterly no confidence that I or my mother could rely on Medical Guardian Alert System for my mother's assistance, if and when, it was needed. Please cancel my contract immediately. Please send a second return authorization slip for return of the second, yet to be delivered medical guardian alert unit. Sincerely Dr. Picot
Charlotte
Too early to really evaluate.
MadeInUSA
I am a newer customer with Medical Guardian and am very satisfied thus point. Not only were they efficient and professional on the phone call to set up service, but they have been great when I called in to set the device up, and when I test the unit. I love the portability of my Medial Guardian - I can take it with me wherever I go and they will send help to my location. This is perfect for me! Now I feel safe wherever I am. Thank you Medical Guardian!
Marlene
my only criticism is that the button on the pendant needs to be more deeply set so that it is not so easy to activate in error
Sue S.
Got the necklace for my mom for a Xmas present. The customer service rep was so delightful and helpful. When calling customer service to set up the unit and giving them contact info they were very nice and acomodating. The price is right, no contract and no extra fees. Thanks Medical Guardian for giving me the chance to give mom a gift that makes her feel so special.
Josephine P.
Very pleased with my Medical Guardian experience!! From my first call with Jason your sales rep I was confident in my decision, No pressure, honest good advice! Thanks!
Jennifer
I ordered the system on-line. It arrived quickly, earlier than expected. I did need to call Medical Guardian for assistance getting the system installed. There was no instruction manual shipped with the system. I was told that they are working on a new brochure with operating instructions but three weeks later I have received nothing. Also, with less than l month of use there has been a system malfunction. I have been informed that a new system is being shipped but have not received it. Final complaint, the wrist strap sent was a sloppy velcro strap that probably wraps the wrist 2-3 times. I was told that we can attach the button to a watch band strap. I spent much time researching lifelife systems before making my decision to go with Medical Guardian. I certainly hope that they come through.
