Medical GuardianReviews of medicalguardian.com

We have found everyone to be sincerely caring and helpful. We had to have my husband's wrist alarm replaced recently and that also was very easy to accomplish. It is a good feeling of our safety in independence still living in our home.

Medical Guardian has been nothing but trouble. We purchased a watch for my mother and a medallion for my father. Over time, we've had many false alarms, the medallion failed to work when tested, and went off several times as the medallion was headed back for replacement. The service knows where my parents are because of the GPS feature, but when they call, they don't take the location into account (e.g. Calling their home when they are clearly not there).

I do not recommend this company at all!! I have had the service for over 10 years and I never had to call for help until this past December when I fell and broke my hip. The previous year I had upgraded to the fall detection option as the rep said it would call for help if I fell. So when I did fall I was in seriously excruciating pain and was screaming for help! My Son-In-Law finally heard me and came to help and called an ambulance. The Guardian did NOT detect my fall and when I pressed the button nothing happened. Luckily I live in a state that offers assistance to elderly people having an alert button that’s free, so I signed up with them and called Medical Guardian to terminate service. They gave me an address to mail it back to them - at my expense!! I am a shut in and my kids work 2 jobs so are unable to get it to the post office before closing. So meanwhile they are still charging me every month! If they would send me a pre paid label to mail it back my kids could just drop it off to be mailed. I asked but was told they will not send me postage paid label. So not only didn’t their equipment work when I desperately needed it, but now they are happily charging me every month for nothing. I guess I should have opted for a bigger more well known company. Definitely do not recommend them. I couldn’t find an option to let me pick a date of incident back 10 years so I entered January of this year. Sorry - I’m not real tech savvy so don’t know how to get it to go back

I have had no problems

Medical Guardian is what I was looking for my wife. It fills all the blocks that gives us peace of mind in case she falls. It was easy to sign up for and hopefully we will not have to use it.

This is the worse device made. I received this device around July 20, 2025 and had nothing but problems. The sales person kept trying to get me to change the one I ordered for a watch, buttons, and things I stick on my wall. He said if the bright green light that comes on every minute on the minute, put black electrical tape over it. First class operation. After several calls to the sales person he decided to send me the things I stick on the wall. I told him I did not want them. I sent them back to them as not accepted. They received my mailed device back on August 5 2025 and this is August 15 and they still have not refunded my money. They charged me $84 because I missed the dead line by 2 days. It was in the mail. This company stole $84.00 from me and I still have not received any refund. They are taking advantage of senior citizens and need to be shut down. Horrible customer service.

8/22/25 Update: refund came through after many back and forths. Revised review from a 1 star to a 3 star because Paulina in customer service was superb. Original review: Medical Guardian is a misleading, deceptive, and dishonest company. Mom’s MG Mini device within 5 days of receipt is defective and gos off when not moved or touched. Calls to their customer service lines have long waits and disconnect after 20 minutes. When we asked for a refund through cancellation department, that call went through, but they do not allow refunds over the phone and their Docusign’s never come to email to complete. In other words, you cannot get the refund they promise!

I would not recommend Medical Guardian for anyone. They take advantage of senior citizens. My grandma used this product and it stopped working in June. They were supposed to send her a replacement and never did. After they failed to send her a new device she decided to cancel her membership with them. She sent her device back and did everything she was instructed to do by Medical Guardian. She had paid for a year up front in full and they told her that they would credit her a prorated amount. She never received a refund or a credit. She called and they insisted they issued a credit but they never did. They were rude to my grandmother and made her feel as if she was in the wrong when Medical Guardian was completely at fault. The representative was unable to help my grandma or answer any of her questions. Overall this was a terrible experience and I would not recommend you or any of your loved ones to use Medical Guardian unless you’d like to be taken advantage of.