Average
Based on 1,456 reviews
Medical Guardian3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Medical Guardian’s mission is to provide an affordable and reliable medical alert service to all those who wish to live an independent life, regardless of their limitations. Whether our customers are looking to remain safe in a medical emergency such as seizures, stroke, or heart attack, have limited mobility, are at risk of falling as they age, or are afraid to live alone because of home invasions or fires, Medical Guardian guarantees to be there to protect them.
Medical Guardian (medicalguardian.com) has 1,456 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
1,456 approved reviews, newest moderated first
Karen
Always are punctual in letting me know that I have pushed the button by mistake and cancelling it.
Reply from Medical GuardianJul 16, 2026
We're so glad that your device is working well for you, Karen!
Strunk
They always respond Even if I accidentally drop my device! It thinks I fell and responds immediately!
Reply from Medical GuardianJul 16, 2026
Glad to hear your device is working well for you! Thank you for trusting us.
Nancy
My last experience made me realize just how important it is to carry my 'button" where-ever I go. I like very much that all I need do is press one button and you're on the other end to help me. I can't tell you how comforting that is! Thank you! PS I have recommended you to a friend. PPS I don't recall the date of my last experience. Sorry.
Reply from Medical GuardianJul 16, 2026
Thank you for sharing your experience with us, Nancy! We're thrilled to hear how comforted you feel with your device.
Bessie B. E.
They explained everything to me an now I really feel safe that I have it. An i would tell anyone that needed a life Alert to choose A Medical Guardian
Reply from Medical GuardianJul 16, 2026
Thank you for your kind words, Bessie! Thrilled you feel safe with your device.
Susan
I help an elderly person and although she does not live alone she is ofter alone. It helps in knowing that she can get help quickly, especially if she falls. Do not have to worry so much. Helps those who care about a loved one some peace of mind.
Reply from Medical GuardianJul 16, 2026
Thank you for sharing, Susan! We are so glad to hear our device is helping your aging loved one and gives you both peace of mind.
Richard
Hit the wrong button. Everything is fine. You get a 5.
Reply from Medical GuardianJul 16, 2026
Thank you for your feedback, Richard! If you would be open to it, we'd invite you to update your star rating to reflect your experience. You can learn how to do that here: https://help.trustpilot.com/s/article/Edit-or-delete-your-review?language=en_US
Char
I had my hip joint go out and they got E M T to me to take me to the hospital;
Reply from Medical GuardianJul 9, 2026
So glad we could be there for you. We hope you're doing well!
Susan P.
The staff has been very responsive to my needs. They always answer any call quickly, providing great customer service.
Reply from Medical GuardianJul 9, 2026
Thank you so much for your kind words, Susan, and thank you for trusting us.
