Average
Based on 1,456 reviews
Medical Guardian3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Medical Guardian’s mission is to provide an affordable and reliable medical alert service to all those who wish to live an independent life, regardless of their limitations. Whether our customers are looking to remain safe in a medical emergency such as seizures, stroke, or heart attack, have limited mobility, are at risk of falling as they age, or are afraid to live alone because of home invasions or fires, Medical Guardian guarantees to be there to protect them.
Medical Guardian (medicalguardian.com) has 1,456 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
1,456 approved reviews, newest moderated first
Michael M.
Shady business! Almost impossible to cancel services. Had to threaten legal actions, file BBB and CSFB complaints before they would stop monthly billing. MANY BBB complaints about billing, over-billing, and difficulty cancelling. Do not buy from this company!
L. M.
Trying to cancel service is a joke. I have called at least three times, never received the “cancellation form” that was to be sent to my email as well as my Husbands. Now, I’m on hold for the “resolutions” department. Of course no one is available. Now I’m told someone will call me back within 24-48 hours. Do not sign up with them. You will have a very difficult time trying to cancel, but they are very astute at helping you to sign their contract to begin service.
Sally C.
Horrible customer service. My 95 year old mother refused to wear the bracelet so we sent everything back soon after receiving. Now we're getting charged for the full cost of the device! This is a complete scam.
Julie P.
NO GUARDIAN AT ALL. We ordered a Medical Guardian device from our mom in January of 2022 and paid the device fee of $636.18. Due to our mom’s insurance and social workers recommendation, she was not able to use the Medical Guardian Device and it was returned to the company. Today is April 18,2023 and Medical Guardian has not refunded the original cost AND in January of 2023 charged an annual fee of $539.16. After multiple conversations with Medical Guardian, they informed me that I need to submit a different form to cancel the annual fee. The cancellation form was submitted and a refund of $509.19 was returned, which was $29.97 short of the annual fee. When I contacted Medical Guardian, they said they prorate the annual fee based on the months of use. THE DEVICE WAS NEVER ACTIVATED OR USED AND WAS RETURNED. This is all documented and they DO NOT CARE. They are NO guardian at all.
Mitzi Polk T.
I purchased a mini guardian for my mother on 1/22. They assured me over the phone it would not auto renew. Well, it did. Then my mother passed away weeks after the auto renew. Contacted the company, you have to fill out a paper to cancel. They do not tell where to send this cancellation. In all the documentation we received, we would reply with the cancellation. Called and they told me to send it in by mail. I did that. When I talked to someone the other day, she said oh, that takes at least 30 days. I’m saying all of that to say, purchase at your own risk. I was given misinformation from the start. It is extremely hard to cancel, they don’t care if your loved one died. They will not cancel retroactively back to the date of death. I offered to send the death certificate. No, they won’t cancel until they receive the cease and desist paperwork. They are all about the money. Otherwise when someone dies, they would refund back to the date of death returning money they were not covering my mother with their product for. Obviously it wasn’t used after my mom passed away. Find another company.
Angie C.
I had medical guardian for my grandma for about 3 years. One month her equipment didn't work and I was still charged for It. I just returned It last month and they received It back on March 1st and never refunded me my money back for March. I called them today and they said they applied It towards a restocking fee for canceling. Take your business elsewhere! Horrible customer service.
David W.
I never called them but they have been robocalling me multiple times a day and leaving the same message. Plus I do not even have a history of a phone number. How can I stop this!!!
Marcy B.
Put me on the scammed list. I paid for one year for my parents March ‘23 thru ‘24. My parents are in their 90’s and live at home. I was the purchaser, I asked three times and was promised that they would not call my parents for obvious reasons. I paid by cc. On March 17 2023 I got an email with an invoice for $407, that they would “deduct” the amount that day. They CHARGED MY CARD. When I got the email I thought it was a scam, but now I looked at it and called them and they said I have to sign and apply for cancellation. I am calling VISA to get credit and send a strong letter about unauthorized charges.
