Medical GuardianReviews of medicalguardian.com

Looser customer service, went to cancel service and they won’t cancel until it’s mailed back and they receive it. BS additionally they charged for initial contract shipping that was free. A year later they want original shipping charge, C’mon… pathetic excuses etc.

I have never done business with this company, but they have been sending me 5+ automated calls per day and constant text messages. There is no opt-out option in the texts, and while the automated system supposedly has an option to be removed from their marketing list, it does absolutely nothing except cause them to change which made-up name they address my by in the next round of unwanted sales calls. I've had to literally change my service plan because they were wasting so many of my prepaid texts and filling my voicemail until it became unusable. I hope for nothing but bad things to befall the people running and working for this company. :|

This company will rip you off they will take your money after they tell you that if you don't use it or activate it you can get a refund. The sales department will tell you anything you want to hear to make the sale the company will not let you cancel and will not stop billing you. Stay away from this Company and their device. You will be sorry.

Medical guardian has the worst customer service I have ever dealt with they don’t answer the phone don’t call you back in a timely manner. My husbands alert broke twice. We paid extra for the fall detection two falls he had it never even went off. When my husband passed no condolences were given. They are very money hungry and do not give you a break at all when things do not work properly no refunds. I would never use this company again or recommend it to anyone.

Just called to inquire and this JERK from Medical Guardian actually had my number saved and calls me back telling me he will call back on Monday? I'M ON THE DO NOT CALL LIST. It's illegal what Medical Guardian is doing to make a buck. I plan to sue this company for everything it has - they messed with the WRONG PERSON.

If I could give negative stars I would. I tried to use for my father and it was not practical with different levels in house. I canceled and returned equipment after two weeks. A year later I get a 419 bill and when I called they claimed equipment never returned. Not only would I be charged over 360 for equipment but I have to fill out a cease and desist order to cancel service. Stay away from working with these fraudsters. I have never heard or worked with such a deceitful company who seem to relish in taking money from the frail and elderly.

I called today to get information with the intent to sign up for a system. My sales person was pushy and aggressive. He informed me that that's the way it works, that you are talking to a sales person, that sales people are "alpha." I also had mentioned that we get constant spam robocalls for medical alert systems and he said well that's the way it works in this industry, if you call for information they will just light you up with calls. He continued to be pushy and aggressive and in my face. I was not rude with him, but was straightforward and told him in no way would I purchase from an aggressive sales person and that I did not care for his tactics. He remained "alpha' and unapologetic until the end of the call. Terrible experience. I don't care how good articles on the company are. I would not subject my mother's care to a company that engages in such tactics. The reviews here are very helpful in seeing that others are having the same experience.

My mother has died. I called 3 times to cancel and sent 3 ‘cease and desist’ letters. They are still billing me. I may have to just cancel the credit card