Excellent
Based on 66 reviews
Mediriser4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Mediriser stands as a premier Direct-to-Consumer retailer serving the Durable Medical Equipment market in the US, specializing in mobility equipment and wellness industries for disabled and elderly individuals. The company focuses on a wide range of products tailored to enhance mobility and daily living for its customers. Headquartered in Wilmington, Delaware, Mediriser manages a national network of service technicians to provide White Glove Delivery and In-Home Service, ensuring easy and pleasant delivery to the customer.Mediriser's slogan: "Where Care Meets Quality"
Mediriser (mediriser.com) has 66 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
66 approved reviews, newest moderated first
Di
Purchased the dignity lift. Arrived promptly but unfortunately was damaged. I reached out to customer service for return and replacement. They responded within hours and had my replacement shipped the same day. Excellent service!
Christopher J.
They made my order fast and complete Can't wait to get my cart and hit the trails very polite people will be doing business again
Donna S.
Our experience with this company was extremely frustrating. We ordered a part with 2-3 day shipping, but it took over five weeks to arrive. For the first two weeks, there was no communication or delivery. We reached out via email, phone, and webchat, but received no responses on any platform. After another two weeks of failed attempts to contact them, we filed a complaint with the FTC. Only then, three hours later, did we finally receive a response from the company. It took yet another week for the part to arrive. For constructive feedback, I strongly recommend the company prioritize customer service. A timely response to inquiries—within 24 hours—is essential for a positive customer experience. Improved communication and adherence to promised shipping timelines would make a significant difference.
Reply from MediriserJul 12, 2025
Dear Dona, Thank you for your feedback. We’re truly sorry to hear about your frustrating experience and appreciate you taking the time to share your concerns. We would like to clarify a few important points: You placed the order on Dec10th evening and first contacted us on December 18th. We returned your call on December 21st. While our response was delayed due to the Pre-Christmas season and a high volume of inquiries, we did make efforts to follow up and stay in touch. The item you ordered was temporarily out of stock, and you agreed to wait for it to become available. The product was delivered on December 30th, which does not reflect a five-week delay. Our website clearly states that the item ships within 1–3 business days after payment, not that it is delivered within that time. Shipping itself generally takes 7–10 days. We did not receive any contact from the FTC regarding this matter. We completely understand your frustration when ordering a very urgent and sensitive item like a scooter’s battery, and we take your feedback seriously. Improving our response times and customer communication—especially during peak seasons—is a top priority moving forward. Thank you again for bringing this to our attention. Sincerely, Mediriser Team
bkk
The product is just as advertised. Arrived in good shape and easy to assemble.(our son did it)
Eudon P.
Delivered in good condition. Recommend!
Marvin T.
I appreciate your time over the phone. Just purchased the wheelchair.
Elijah
Very fast shipping. Recommend!
Josiah M.
We are very thankful to Sara for answering all our questions
