Great
Based on 114 reviews
SOCi4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SOCi is the leading CoMarketing Cloud for multi-location enterprises. We empower businesses like Ace Hardware, Jersey Mike's, Kumon, and Ford to automate and scale their marketing efforts across all locations and digital channels in a way that is brand directed, locally perfected, and data connected. Through the use of best-in-class generative AI and machine learning, the SOCi Genius platform provides multi-location enterprises actionable insights and recommendations while automating their most important workflows at scale. With SOCi, businesses can strengthen their digital presence across local search and social pages while protecting their online reputation driving improved customer engagement and market leading results. To learn more about how SOCi can help fuel your localized marketing success, please visit us at www.meetsoci.com or message us at [email protected].
SOCi (meetsoci.com) has 114 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 6 reviews with 1 star · Clear filters
Review
See the review that was submitted through G2
Reply from SOCiMar 4, 2020
Thank you for taking the time to leave us a review. We are disappointed to see that we have missed the mark and would love the chance to learn more. We invite you to contact your CSM with additional feedback at your earliest convenience so we can work to turn things around.
Larry
Poor response to problems, repeated failures to post articles,
Reply from SOCiSep 26, 2019
Hi Larry, we are sorry to hear your frustration about support responses. Your Customer Success Manager will be in touch to find a resolution.
Elizabeth
Half the features don't work when I expect them to. Other features don't seem to work at all. Sometimes I can upload images and create their search tags - a key part of the process - and other times, it just doesn't allow me to tag or edit tags. Instagram should allow for more than one image. There's no way to post Stories on either IG or Facebook. There should be ways to filter, sort, delete archives of images. The "creative" area is useless. When I get notifications, they are already hours or a day old. There are times when I need to go back to a message and they aren't there anymore. The business went through months of API errors and posting failures.
Reply from SOCiAug 6, 2019
Thank you for your feedback, Elizabeth. We are sorry to hear your dissatisfaction and would like the opportunity to address some of these feature needs. Please contact your Customer Success Manager at your earliest convenience so that we may show you some different workflows to address these concerns.
Terri T.
I do not recommend Soci. They definitely make it sound like the program is easier to manage then it actually is. Everyone is very nice to speak to BUT the "upper management" is definitely not interested in assisting their customers. I am a small company but I decided to sign up for a 12 month contract. When there were delays on my end, I asked if I could put a pause on the contract for a few months. The person I spoke to at the time (he is no longer with the company) said he didn't think it would be a problem at all. However, it took them several months to finally tell me that they would NOT put the contract on hold. So I lost those months while I was waiting for an answer to a reasonable request but they weren't at all willing to work with me. Again, everyone I spoke to was very nice but everything had to go through the person in charge and he didn't help me out when I needed it. I don't recommend this company. ***Update*** I called Soci as they said to do in their response to my review and I spoke to someone about "making it right". I told him all the details and he was very nice and promised he would get back to me... I never heard back. I can still honestly say that I DO NOT recommend Soci. (PS - This is the first negative review I have ever given online.)
Reply from SOCiAug 9, 2019
Thank you for your honest feedback, Terri. Most of our customers are highly satisfied with the customer service they receive so we apologize for the experience you had. We truly value our customer relationships and seek to find alternative solutions when business challenges arise. We would like the opportunity to make this right for you, please contact us at [email protected] or directly to your Customer Success Manager at your earliest convenience to discuss.
April
After signing up for SOCi at the the end of last March, we quickly began to realize that it was not the platform we wanted for organizing social posts for our list of clients. It is not as easy to use as they want you to believe- especially because no longer do you want all the same content running across all social sites! We tried to stick with it for a few months but by June, we decided to cut the cord. I repeatedly emailed several of the contacts we had at SOCi letting them all know our desire was to cancel the subscription. We have not used it since and now I get a letter stating we owe $1500 or we'll be sent to collections! Do NOT not be fooled - this is a bully of company that cares only about their dollars.
Reply from SOCiOct 18, 2018
Hello April, Thank you for your feedback. We sincerely apologize for your negative experience during your time with SOCi. We assure you that our Client Success Team works hard to provide our clients with the best support possible. We’d love a chance to better understand how we can work with you to find an appropriate solution to your concerns. Please reach out to [email protected] or directly to your Customer Success Manager and they will be more than happy to assist you.
An Unhappy U.
Not a big fan of the level of support.
Reply from SOCiApr 18, 2018
Thank you for your feedback. Our Client Success team is focused on providing our clients with the best support possible. We’d love a chance to better understand how we can work with you to elevate the level of support you've been receiving. Please feel free to reach out directly to your Client Success Manager. They will be happy to connect with you on any issues you may be experiencing.
