Melissa & DougReviews of melissaanddoug.com

tbh, the product dimensions were totally misleading, like, and I'm still waiting for a human to reply to my email. Just a heads up for others.

Look, they slapped me with a surprise restocking fee which completely ruined the whole purchase for me. Avoid if you are in a hurry.

I'm very satisfied with the customer service and how they handled my case. I received a response within 1-2 days, and customer satisfaction is clearly a top priority for the company. I felt very well taken care of. The toys are very cute and child-friendly, and the kids love playing with them. I would definitely recommend them.

Melissa & Doug sent me two defective ones, one of which was a peg puzzle. The pegs fell out which is absolutely a choking hazard. But mistakes happen, and I was willing to point out this problem, and asked for a replacement. When I emailed them regarding the issue, they sent a form letter that asked me to... contact them. So I did, and got another automatic letter telling me to contact them. You can extrapolate how this sisyphean effort went. M&D was sold to a private equity in 2023, and has become so dangerously poor that I am begging parents to ignore the high ratings of the past, and instead browse the newer reviews. A dangerous, derelict agency that needs to be blacklisted.

Parts missing. Difficult communication communications. Unnecessarily complex phone interactions. No concern that they’re selling incomplete kits. Especially problematic when you’re giving this as a birthday present and you open the box and the toy cannot be used.

Their educational toys are very stimulating and good quality. My daughter loves them.

Brought the cleaning set for my grandson's Christmas Present, but unfortunately after a few hours the duster broke. Contacted Melissa and Doug to see if I could get a replacement. Initially, due to holidays they were slow to respond, but after a few weeks I got an email asking for product details and receipt of purchase. Unfortunately, they couldn't replace the broken item but did offer a choice of another Melissa and Doug product. Which I accepted and it has just arrived. So wanted to say a big Thank You for such good customer service. Melissa and Doug toys are normally very good so was surprised the duster broke so quickly. Much appreciate good customer service.

Fishing rod in play fishing set breaks immediately while unpacking Christmas morning. Upon shocked inspection, the wood in the rod had a knot where it broke. Customer Service was a NIGHTMARE!! Loud background noise, thick accents, promises that I didn't need a receipt, "no problem" (lost in Christmas bustle,) just send pics, number on item, box, etc. Told "we will definitely take care ofd you." Receive email saying sorry can't replace, have no receipt. ITS CLEARLY A FLAW IN THE PRODUCT, all numbers line up, but too bad. Starts two weeks of emails! Then "escalation" & "we will definitely do something for you." Wait. Email says "sorry, can't help, you don't have receipt." Call back, told, "we need to escalate this." Said it was already escalated! Told no, it was never escalated. (!!!!!!! :-( !!!!!!!!) NEVER AGAIN. If this new company that bought Melissa & Doug can't clearly see the photo evidence and won't support it, I'm done. NEVER NEVER NEVER AGAIN.