Excellent
Based on 268 reviews
MelodySusie4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2009, MelodySusie is dedicated to enhancing the nail art experience with a perfect mix of quality and artistry. We integrate fashion, professionalism, health, and environmental consciousness into our products.Today, MelodySusie is a global leader in the nail industry, offering an extensive range of high-quality nail products tailored for diverse users. We are committed to providing the ultimate nail solution to our users and setting new standards in the nail industry.
MelodySusie (melodysusie.com) has 268 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
268 approved reviews, newest moderated first
Consumer
The products are of amazing quality. But what impressed me even more was the excellent customer service. I needed to claim the warranty on a product and the team immediately responded so kindly and sent a replacement. 100% would recommend this brand!
Brytnii N.
Greenwashing runs deep with this company. Ordered on march 17th reached out to them in the 28th. It’s now April. 6-12 shipping is a lie. I still don’t have my package. I didn’t want to order off of Amazon so I figured why not go right to the website. Oder off of Amazon you’ll get your order. I’m fighting them right now for a refund. As a small business myself I con’t spend a ton of money on things that won’t show up. After some research I learned that the polish I ordered isn’t even Hema free. Makes me wonder if they actually “ Climb the mountains went into the depths of the rainforest” to find natural pigments for their floweree Polish. On top of that, they manufacture, store and ship everything from China. And as a resolution for my package being late, they wanted to send me sand bands. One time use product that just goes into the landfill. As a business who really tires to be sustainable, I thought I had found a sustainable company. And that was a lie altogether. After this experience, I will no longer be using this brand. I’ll be selling all my drills and equipment off.
Angelina Ramon P.
I love these products and the customer service is exceptional, I hurt my polishing machine and every day I had a new one at home.
Savannah C.
Very responsive customer service with any issues and great products! Love the uv lamps and e-file
Summer S.
I have owned melody susie e-files for years, when it was time to upgrade I chose a light and e-file bundle. When the product arrived there was a battery issue and I reached out. Melody Susie immediately helped me get an exchange sorted out and I already have the new functioning light. I am so happy with the brand and all of my experiences using these products. Thank you!
Rudy-Anne M.
MelodySusie…where do I start!? The service was excellent. UPSS had misplaced my package & informed them. They sent a replacement. Not only was the product great, but how they handled the situation was beyond my expectation. I will definitely shop again.
Lydia S.
the hand piece on my drill wouldnt lock but melody susie quickly got back to me and sent me a good one in a matter of a week! thank you so much!
Shelinda O.
I recently received a faulty product with the new Nail Dryer. For some reason it wouldn’t turn on and when plugged in it gave a 88 code. I reached out to the customer support team and my issue was fixed swiftly. I received my new nail drying in the mail maybe a little less than a week. It’s in great condition and works perfectly. I can say this is the very first issue that I’ve had with any of MelodySusie products, and I greatly appreciate the way my problem was handled. The team did a great job and I love all the products that I’ve purchased thus far.
