Excellent
Based on 458 reviews
MemoryCherish4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MemoryCherish is the #1 photo restoration studio nationwide. We create stunning masterpieces out of your old photos that allow you to cherish & relive your memories for generations to come.You’ll be amazed at how great your memories will look on your wall after we work our magic!
MemoryCherish (memorycherish.com) has 458 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
458 approved reviews, newest moderated first
Randall M.
Finished quicker than expected and restored picture as if were taken yesterday. Added color to black and white in all the right places. Great Job!!!
Reply from MemoryCherishFeb 11, 2026
Thank you so much, Randall! We’re really glad you loved the restoration and the color work, and that it arrived quicker than expected. We appreciate you taking the time to share this!
Barbara
Memory Cherish artists restored our 100+ year old faded and damaged photos of our ancestors. The results are amazing. The restored photos looked like they had been taken yesterday! We chose to have the photos colorized. The results are so realistic and tasteful. The company was highly responsive and diligent. We couldn't be happier. We highly recommend their services.
Reply from MemoryCherishJan 29, 2026
Thank you so much, Barbara, for your wonderful review. Restoring photos of ancestors that are over 100 years old is always a privilege, and we’re so happy to hear how pleased you are with the results. We’re especially glad the colorization felt realistic and tasteful, and that our team’s responsiveness made the experience a good one for you. We truly appreciate your recommendation and your trust in MemoryCherish.
Victoria R.
We had our fathers and grandfathers military photos updated by Memory Cherish, who did an amazing job! The photos are beautiful and my whole family loves them. My dad was so happy to see the picture of himself at 19 years old in his marine corps uniform heading to war. He’s 86 this year so this was very special. Thank you Memory Cherish. 🙏🏽❤️😊
Reply from MemoryCherishJan 14, 2026
Victoria, thank you so much for sharing this deeply touching story. We're truly honored to have played a part in preserving such meaningful pieces of your family's history. Restoring your father’s and grandfather’s military photos wasn’t just about enhancing images, it was about honoring their service and legacy. To know your dad saw his 19 year old self in uniform once again and that it brought him joy at 86 is incredibly moving. Moments like these remind us why we do what we do. Please extend our gratitude to your family for their service. We're so glad the restored photos now have a cherished place in your hearts.
Renee X.
Memory Cherish made my heart melt with so much happiness after they restored my very damage old family photo into the most delightful picture. A few companies previously said that it was too damaged to restore but now I have something to highlight my memories. I am so grateful.
Reply from MemoryCherishJan 14, 2026
Your words truly touched our hearts - thank you, Renee! Knowing we could bring joy and restore a piece of your family’s history means everything to us. It’s especially meaningful to hear that others had turned the photo away, and yet we were able to transform it into something you can now treasure and proudly display. Every photo holds a story, and we’re so grateful you trusted us with yours. We’re honored to have helped highlight those cherished memories for you.
Shelly G.
Fast and quality 100%! Would recommend for sure, thank you for a renewed memory.
Reply from MemoryCherishJan 14, 2026
Thank you so much, Shelly! We're thrilled to hear you were happy with both the speed and quality of your restoration. It means everything to us to know we could help renew a special memory for you. Thank you for the recommendation - it’s the greatest compliment we can receive! Warm wishes, The MemoryCherish Team
tamika Q.
Memory Cherish #1 quality professional artists assigned personally to work on my order. Was very pleased and happy to discover this online company. So many photos get lost or thrown away because it damaged it's not clearly visible anymore. I've been wanting to have this one picture of my son restored for many years. So please happy to find professional top quality online business artist like #Debbie who worked on my photo took her time to restore and bring back that clear shot. It didn't take months to do so. Not taking any thing away the original look from the photo Debbie made sure carefully to keep in tack the details of original of photo just fixing the areas that were damaged. Artist like Debbie who took time restore my beloved son photo bring it to life once again. It was like my son physically was sitting in front of her as she physically painting him on canvas with her paintbrush in one hand !! ⭐ ⭐ ⭐ ⭐ ⭐ ⭐ ⭐ Most definitely will recommend this online business to family and friends and loved one everyone in my community who's looking to restore damage old previous new photos. I Tamika is more than please with the out come most definitely #Highly recommended . 💜 😊😁
Reply from MemoryCherishDec 29, 2025
Thank you so much, Tamika, for taking the time to share such a heartfelt review. We’re truly honored that you trusted MemoryCherish with something so deeply meaningful, restoring a photo of your son. Knowing that the restoration brought clarity, life, and comfort back to an image you’ve cherished for so many years means more to us than words can express. We’re especially grateful for your kind recognition of the artist's care, patience, and dedication. Our artists take great pride in preserving the original essence of each photograph while thoughtfully repairing only what time has damaged, and it means a great deal to know that this intention came through so clearly for you. Thank you for your trust, your generosity, and for recommending us to your community. It was a privilege to be part of your story, and we’re always here if you ever need us again.
Carrie
Pros: they made the background look great and the color restoration was accurate. They also responded to email inquiries in a timely fashion Cons: Their AI software needs tweaking. AI is supposed to be awesome with faces, but my photo looked nothing like my family. I submitted additional photos to help make it more realistic and the ‘finished product’ ended up being a blurrier version of their restoration. I went in search of the refund policy, and I found it obscured somewhere on the page and written in very, very nebulous language (i.e. they cover their bases to basically ensure you never receive one even if you hate the finished product). I work in legal and trust me when I say you will not receive a refund from this company. I reluctantly ‘approved’ the photo out of pressure to have a Christmas gift. I own that mistake. Their pricing structure and ordering process feel dishonest and could use some serious overhaul on the website. They do not outline the total costs of their price. After I paid $60 for restoration, I was then charged $9 for printing/shipping. Nowhere was the printing cost outlined until AFTER I ‘approved’ the final photo. They do not provide a tracking reference for shipping so I had no idea when it would arrive. 4-6 days turned into 8. I had to reach out to them via email to find out where my package was - ridiculous. Then, my print arrived damaged - like someone literally ran over the package with a truck and then submerged it in water for an hour. Totally ruined and unusable. I requested a refund via email as I was not happy with my entire experience would not be able to use this photo. I was told my photo was not eligible for a refund because I’d ‘approved’ the final version. I should have never approved it. I let my desire to give my parents a special gift override my gut instinct. There were too many red flags with this service - it reminded me of those subscription services that make it impossible to opt out of. Lastly, and maybe most importantly, at no point in the ordering process, revision process or email inquiries about shipping and damaged delivery did the company send out an email survey requesting feedback. Reputable companies want feedback and want to be better. Hell, most companies would offer a partial or full refund if you’re not happy with their product. This company does not have those practices in place.
Reply from MemoryCherishJan 14, 2026
Thank you for taking the time to share your experience, Carrie. While we’re truly sorry to hear that your restoration journey didn’t meet your expectations, we appreciate the opportunity to clarify a few important aspects of our process. First and foremost, we genuinely strive to make our service as transparent and fair as possible. Before any physical prints are sent, we provide a digital preview of the restored photo for your review and approval. At this stage, we invite all customers to request as many free digital revisions as needed - we never charge extra for these adjustments. Once the restoration is approved, we proceed to printing and shipping. This helps ensure you're fully satisfied with the final result before anything is mailed. Regarding refunds, we do explain during the approval process that we are unable to offer them once a digital restoration has been approved and shipping is complete, as the work has already been completed. However, in cases where prints arrive damaged, as happened in your case, we took full responsibility. While shipping damage is, unfortunately, beyond our control, it is rare, and we clearly marked your parcel as fragile. Still, we promptly reshipped your prints at no additional cost, as part of our commitment to ensuring you receive what you paid for. As for pricing, the restoration fee covers the digital work, while printed products are optional; the print was added while placing the order. The protective coating you selected at approval is an added feature designed to safeguard your print, and is always optional. The standard shipping is indeed free. The $9 charge was for the print protective coating that you added during approval. If no services are desired, you are able to complete the approval form with zero charge. We also hear your feedback about tracking and communication. Our standard delivery timeframe is 4–6 business days, not calendar days, which is information available while placing the order and at the final checkout, and standard shipping is always free. In your case, tracking shows the parcel actually arrived earlier than expected. That said, we understand how important clear updates are, and we're continually working to enhance our communication and transparency throughout the process. We’re sorry this experience didn’t feel like the celebration of memories that it should have been. Your feedback helps us continue refining our services. If there’s anything more we can do to make this right, our team is always here to help. Warm regards, The MemoryCherish Team
Nancy V.
This was a difficult year for our family with the loss of a very loved one. With just a week before Christmas to go, I found an old torn, black and white photo. I contacted Memory Cherish and they restored, colorized and turned it into a 5 x 7, an 8 x 10 and express shipped me multiple copies so I could give my family on Christmas. Their kindness and incredible talent will ensure that I return!
Reply from MemoryCherishDec 24, 2025
Thank you so much for sharing this with us, Nancy. We’re truly sorry for your loss, and we’re honored that you trusted MemoryCherish with something so meaningful during such a difficult time. Knowing that we were able to help preserve a precious memory and bring a small sense of comfort to you and your family, especially around the holidays, means more to us than we can express. Your kind words about our team and our work truly touch our hearts. We’re grateful to have been part of something so personal, and we’ll be here whenever you need us. Wishing you and your family warmth, comfort, and peace.
