Barry
Service was greatBad experience
Service was great. My issue is with the product. Too much hassle for how effective it was. Wash, wipe, put sticky stuff on and hook everything up. And it still fell off. Maybe I was too impatient or I just wasn’t doing it right but after a couple weeks I just went back to Depends.
Reply from Men's LibertyAug 14, 2018
Dear Barry, We are sorry to hear that you had issues with the product. We are continuing to work on improving the quality since the launch of the new version in April 2018. After three years of working on the next generation product, we released a version with a new micro-vent for improved flow and comfort, and a longer tube for easier caregiver application. These revisions were included in our program to onshore jobs and manufactured and assemble the product in the USA. We continue to work on ways to improve the product experience. Please reach out to our nursing team if we can be of any assistance to help you apply the product 1-888-920-9363. Best regards, Customer Service Men's Liberty 1-800-814-3174